29 applicants

Company

Original Job Post

WEKA · 2 days ago

Technical Support Cloud Subject Matter Expert

United States

Full-time

Remote

Senior Level

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Comp. & Benefits

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Responsibilities

Serve as a cloud SME for the WEKA Technical Services organization.

Collaborate with customers and other departments within WEKA to diagnose and resolve technical issues related to WEKA solutions in the cloud.

Provide guidance to customers on optimizing their data infrastructure for better performance and reliability.

Promote and implement best practices in public cloud support to drive successful customer outcomes.

Develop and maintain strong relationships with customers to understand their needs and provide timely support.

Act as a customer advocate by delivering concise and prioritized feedback to the R&D and Product Management teams to enhance WEKA's cloud solutions.

Actively participate in resolving field issues and ensuring customer satisfaction.

Become an expert in WEKA’s solutions and its broader ecosystem to provide high-quality support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud Subject Matter ExpertiseTechnical TroubleshootingCloud OptimizationSupport Best PracticesField Issue ResolutionWEKA Ecosystem ExpertiseCloud ExpertiseTechnical Troubleshooting ExperienceStorage KnowledgeInfrastructure ExperienceHybrid ModelsTechnical CommunicationProblem-SolvingCustomer Relationship ManagementCustomer AdvocacyAdaptabilityCommunication SkillsHPC StorageSoftware-Defined Enterprise NAS PlatformsStart-Up ExperienceHard Working

Required

Cloud Subject Matter Expertise: Serve as a cloud SME for the WEKA Technical Services organization.

Technical Troubleshooting: Collaborate with customers and other departments within WEKA to diagnose and resolve technical issues related to WEKA solutions in the cloud.

Cloud Optimization: Provide guidance to customers on optimizing their data infrastructure for better performance and reliability.

Support Best Practices: Promote and implement best practices in public cloud support to drive successful customer outcomes.

Customer Relationship Management: Develop and maintain strong relationships with customers to understand their needs and provide timely support.

Customer Advocacy: Act as a customer advocate by delivering concise and prioritized feedback to the R&D and Product Management teams to enhance WEKA's cloud solutions.

Field Issue Resolution: Actively participate in resolving field issues and ensuring customer satisfaction.

WEKA Ecosystem Expertise: Become an expert in WEKA’s solutions and its broader ecosystem to provide high-quality support.

Cloud Expertise: Deep expertise in cloud services and operations, in one or more of AWS/Azure/GCP/OCI ecosystems, with a strong understanding of cloud operating models.

Technical Troubleshooting Experience: Proven experience in diagnosing and resolving technical issues in public cloud environments.

Storage Knowledge: Background in cloud storage workflows and challenges associated with large-scale data management in public clouds.

Infrastructure experience: Proven experience with Linux, Networking, Devops Tools, and Terraform. Proven expertise in Python scripting or equivalent and/or the ability to analyze existing scripts is strongly preferred.

Hybrid Models: Experience with hybrid operating models that integrate public cloud into enterprise workflows.

Technical Communication: Ability to translate technical issues and solutions into clear, understandable language for customers.

Customer Orientation: Strong customer service orientation with a sense of initiative, positive attitude, and collaborative working style.

Adaptability: Ability to manage a fast-paced environment and reprioritize tasks while maintaining focus on successful outcomes.

Communication Skills: Excellent verbal and written interpersonal skills.