Crisis Text Line · 2 days ago
Principal Engineer - Platform
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Responsibilities
Crisis Text Line is a fast-moving organization with a critical mission, requiring agility and alignment with business priorities.
Steer the design and implementation of a multi-tenant, SaaS platform using Go programming language and other technologies.
Provide architectural guidance, technical direction, and influence over multiple teams to increase productivity and effectiveness.
Lead the implementation of ML/AI models to enhance human-to-human connectivity on the platform.
Qualification
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Required
Bachelor's degree or equivalent practical experience.
10 years of software development experience within cloud, SaaS, enterprise, and ML/AI.
Deep experience supporting and evolving high uptime, high scale services and platforms
Ability to influence multiple stakeholders, achieve strategic goals and evolve technology strategy based on research, data, and industry trends.
Go language expertise
API design and development; securing and monitoring API endpoints
Service Oriented Architecture expertise - gained experience working with micro services, macro services and mini-monolith architectures. Able to lead product/engineering teams in pragmatic service design.
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
Preferred
Expert knowledge of the Go programming language and its paradigms, constructs, and idioms
Utilize your expertise to design, implement, and optimize a secure and privacy-centric platform that includes Go, Next.js, PHP APIs, GraphQL, and Databricks delivered on AWS infrastructure, with data integrations to CRM and LMS systems.
Strong technical judgment and influential skills to facilitate discussions for business-critical designs
Provide both architectural guidance and detailed technical direction while nurturing a continuous delivery culture
Expert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience. You are a visionary leader, builder and an operator.
Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices.
Connect planned work to business strategy
Lead the charge in leveraging ML/AI to accelerate the human-to-human connectivity of our platform
Ensure modular and reliable implementation of our ML/AI models and tooling, permitting rapid adoption in this fast evolving space
Optimize and localize our global platform using intelligent models.
Benefits
20 paid holidays including Federal holidays like Juneteenth and Labor Day, Election day, Holiday break from Dec 24 through January 1, 2 renewal days, 2 floating holidays
Flexible paid time off, including 15 vacation days, 3 personal days, 7 sick days
Medical, dental, and vision benefits for the staff member and family at no cost to the employee
403B retirement plan: 3% contribution by Crisis Text Line
12 weeks paid parental leave (after 6 months of employment)
Student loan repayment (after 2 years of continuous full-time service)
Family support through a virtual childcare platform
Stipends/Allowances: Mental health (Monthly), Internet Service (Monthly), Professional Development (Annual), Wellness (Annual), Home office setup (One time/First year)
Company
Crisis Text Line
Crisis Text Line is free, 24/7 emotional support for those in crisis.
Funding
Current Stage
Growth StageTotal Funding
$30.8M2016-06-15Series B· $23.8M
2015-10-08Series Unknown· $7M
Recent News
2024-05-24
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