Lingraphica · 3 days ago

CRM Administrator

Princeton, NJ

Full-time

Hybrid

Mid Level

2+ years exp

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Responsibilities

Responsible for configuring the CRM system to meet business requirements, by collaborating with decision-makers and stakeholders across various departments.

Responsible for managing the HubSpot CRM system, utilizing Sales, Service and Operations Hubs

Manage all CRM features related to the Hubs listed above, including (but not limited to) objects, pipelines, properties, workflows, lists, reports & dashboards, and user settings

Responsible for ensuring the integrity of data within the CRM by performing routine audit tasks and implementing processes and tools.

Handle initial investigations on issues pertaining to CRM properties, workflows, reports, etc. while collaborating with our internal engineering team to resolve bigger issues.

Accountable for keeping first response time and average close time Service Level Agreements (SLAs) for their tasks, as measured in the ticketing system.

Plays a key role in setting up internal documentation and training for effective use of the CRM system within Lingraphica.

Qualification

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CRM ManagementHubSpotSalesforceFlexibleProblem-SolvingCommunicationTeam PlayerSalesforce CRM Management

Required

Bachelor's degree preferred in a technical field or marketing, or equivalent combination of education and experience.

2 years of experience required in managing any Customer Relationship Management system such as HubSpot (preferred) or Salesforce

Exemplary interpersonal skills; able to effectively communicate (both verbally and written) with diverse backgrounds and various levels in the organization.

Strong analytical skills and attention to detail

Functions at an elevated level with little operational oversight

Ability to multi-task, prioritize, and manage time effectively

A creative, flexible, and innovative team player and problem solver