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Company

Original Job Post

Truist · 3 days ago

Process Engineer II

Richmond, VA

Full-time

Hybrid

Mid Level

2+ years exp

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Responsibilities

Responsible for owning a portfolio of process models and procedures. Will function as a SME within their process vertical and display mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks/process variations causing KPI’s to be missed.

Work with operations partners to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables.

Lead and facilitate sessions to set direction and create change for business processes from a technological and workflow perspective.

Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provides oversight and ensures overall quality of junior teammates' key tasks and delivery.

Enable cross-functional alignment and resolve or escalate risks or roadblocks prohibiting achievement of identified scope.

Train and support Production groups to ensure awareness and adoption of the target state.

Own improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.

Facilitate and build relationships internal and external to the business unit to ensure initiative success.

Provide the appropriate reporting to facilitate communication with regulatory governing bodies and Audit to ensure understanding of the organization's strategic direction and to provide periodic briefings/status updates.

Qualification

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Process engineeringSix sigma black belt certificationProject managementData analyticsProgram managementFinancial services experienceOptimization projectsBusiness process managementProblem-solvingHard working communicationNegotiationConflict managementLeadershipTeamworkBanking lawsCommunication

Required

College Degree or equivalent education, or commensurate training and work-related experience.

Two or more years of experience as a Process Engineer and leading cross-functional teams

Certified (or pursuing certification) Six Sigma Black Belt

Six years of project analyst or relevant industry experience in banking, financial services, or other services industry

Experience defining and leading optimization projects in financial services or transactional-based processes

Proven ability to use research and data analytics to diagnose problems, recommend action plans to resolve issues, and drive business decisions,

Proven ability to lead cross-functional teams without formal authority

Excellent skills in presentation, facilitation, communication, and negotiation

Solid understanding of program and project management disciplines, techniques and approaches.

Ability to work in a fast-paced, highly complex, results-driven environment

Excellent verbal and written communication skills, including comfort with public speaking, group facilitation, and ability to interact effectively with all levels of management.

Excellent negotiating, conflict management and consulting skills.

Business Process Management (BPM) experience

Preferred

Master’s degree in business, engineering, design, or technology field; banking or financial management education

Deep knowledge of with operational and technical environments of financial institutions, including knowledge of applicable banking laws and regulations

Certified Project Management Professional