Cloud Range · 2 days ago
Product Manager
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Responsibilities
Product Ownership for LMS and Lab Content:
Under the VP of Technology, define the product vision, roadmap, and growth opportunities for the LMS and lab content.
Collaborate with cross-functional teams to gather and prioritize requirements.
Communicate with the development team for the development and implementation of new features and enhancements.
Ensure the LMS and lab content meet the highest quality standards and user needs.
Monitor and analyze user feedback to drive continuous improvement.
Stay updated with industry trends and competitor offerings.
Helpdesk Management:
Oversee the daily operations of the company helpdesk.
Ensure timely and effective resolution of user inquiries and technical issues.
Develop and implement helpdesk policies, procedures, and best practices.
Monitor helpdesk performance metrics and generate regular reports.
Collaborate with other departments to address recurring issues and improve overall service delivery.
Qualification
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Required
Proven experience in an educational technology environment.
Experience with Moodle.
Excellent project management skills.
Exceptional problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.
Ability to analyze data and user feedback to inform product decisions.
Experience with cybersecurity and the NIST NICE Framework.
Preferred
Experience managing a helpdesk or customer support team.
Familiarity with ITIL or other helpdesk management frameworks.
Benefits
Comprehensive health, dental, and vision insurance
Company equity options
Paid time off and holidays
Professional development opportunities
Flexible work environment
Company
Cloud Range
Cloud Range delivers onsite or virtual simulation training and hosted cyber range platforms
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Circadian Ventures
2023-03-24Convertible Note· Undisclosed
2022-01-31Seed· Undisclosed
Recent News
2024-05-21
2024-05-21
2024-04-10
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