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M&S Consulting · 2 days ago
SAP BRIM SOM & Master Data Consultant
Charlotte, NC
Contract
Onsite
Senior Level
5+ years exp
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Responsibilities
Support and interface with key processes of standard SAP SOM within the SAP BRIM solution including master data, orders, contracts and product modeling for SAP SOM within SAP BRIM/Hybris Billing solution.
Effectively engage with IT delivery partners, prioritize issues and monitor queues and monitor outputs from the team.
Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
System Monitoring: Monitoring SAP systems for performance, availability, and potential issues to ensure uninterrupted operations.
Issue Resolution: Addressing and resolving system issues, incidents, or user problems reported through tickets or alerts, adhering to defined service level agreements (SLAs).
Root Cause Analysis: Investigating the root causes of recurring issues, identifying patterns, and implementing preventive measures to minimize future disruptions.
Configuration Maintenance: Managing and maintaining SAP system configurations, including user access, authorization, system parameters, and system updates or patches.
Documentation: Creating and updating technical documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles for issue resolution.
Change Management: Collaborating with stakeholders to assess and implement changes in SAP systems, following change management processes and ensuring minimal impact on operations.
Coordination with Stakeholders: Collaborating with cross-functional teams, including business users, developers, functional consultants, and external support to address issues and implement solutions.
Adherence to Best Practices: Ensuring compliance with best practices, standards, and security protocols in SAP system maintenance and support activities.
Emergency Response: Being available for on-call support or participating in the resolution of critical issues during non-business hours or in emergency situations
Qualification
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Required
Must have at least 5 years of experience working as SAP BRIM SOM and Master Data experience in providing SAP BRIM SOM solutions and production support
Hands on designing, configuring, interfacing with SAP SOM
Hands on designing and testing applications in BRIM
Expertise in service management, troubleshooting, configuration, and functional development
Should have 10+ years’ experience as SAP functional expert in SD/CS areas
Experience with the SAP S/4HANA Subscription Order Management module is required
Proficient understanding of the configuration and standard features and functions for SAP SOM within the SAP BRIM solution is mandatory
Minimum 4 years of experience in crafting / developing / maintaining highly scalable and resilient system in the SaaS business models
Minimum 3 years of SAP experience implementing SAP BRIM/Hybris Billing
Hands on Functional Configuration and Design Experience
Technical Knowledge and Skills:
Hands on, in-depth Order to Cash (OTC) experience on the SAP platform with knowledge of specific flows of the OTC process
Extensive hands on previous SAP CRM SOM / S4 configuration experience
Responsible for the product modeling and order management process within Customer Management (SAP BRIM) and integration to external applications (e.g. E-Commerce)
Enhance, maintain and troubleshoot system for future revenue models (subscription billing, discounts, etc.)
Strong High-tech experience in Subscription Order Management (SOM), Provider Orders, Provider Contracts
S/4 HANA experience required
Must be able to work in US Eastern Standard Time zone
Preferred
Certifications in SAP SOM & CRM (preferable)
Convergent Charging & Invoicing, Convergent Mediation is a bonus
Product Configuration with Advance Variant Configuration is a plus
BRF+
Cross Catalog Mapping
Experience with system configuration of SAP BRIM & S4 Hana
Specific knowledge of SAP Convergent Invoicing processes within the SAP BRIM solution including billable item management, billing and invoicing processes and integrations is a plus
SAP SD and Finance experience is a plus
Company
M&S Consulting
M&S Consulting is an enterprise shared services and cloud systems integrator serving both the Public and Private sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ashok Aggarwal
Co-Founder and Managing Partner
Daidre Fanis
Executive Director & Practice Leader - Salesforce, CRM, CPQ, PMaaS, RPA Practices
Company data provided by crunchbase
