Restaurant365 · 2 days ago

Project Manager, Enterprise Implementation

United States

Full-time

Remote

Senior Level

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

AccountingProductivity Tools

Insider Connection @Restaurant365

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Project coordination and resource management: Act as the primary liaison between Enterprise clients and internal teams, facilitating the project flow using Agile methodologies while efficiently managing resources, achieving customer go live dates, staying within project scope, and evaluating project timelines to meet objectives.

Client engagement and communication: Directly engage with Enterprise clients to understand their operational needs, ensure access to necessary resources and support, and foster strong relationships and high satisfaction levels.

Documentation and knowledge sharing: Maintain comprehensive documentation ensuring all stakeholders, internal and external, are informed of project progress, supporting continuous learning and process improvement.

Quality assurance and performance monitoring: Focus on key performance indicators such as Time to First Value (TTFV) and client satisfaction, utilizing data to report on project outcomes and drive improvements. Collaborate with Product teams to ensure software meets quality standards and client expectations.

Remote collaboration: Ensure communication and project management practices are optimized for remote engagements, providing the highest level of support through diligent and proactive communication.

Continuous Improvement: Seek feedback and updates on software and industry developments to enhance the implementation process, creating templates to ensure standardization where possible. Develop working knowledge of product offerings, and a deep understanding of business model, services, emerging technologies, and Implementation best practices.

Risk Management: Proactively identify and mitigate potential risks, implementing lessons learned to minimize future escalations.

Escalation Handling & Client Relationship Management: Serve as the first point of contact for escalations, employing problem-solving skills to resolve conflicts efficiently. Build and maintain positive client relationships, turning challenges into opportunities for satisfaction and trust in Restaurant 365.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software implementationProject managementServices deploymentSaaS environmentRestaurant/hospitality industryOrganizational change-management consultingLarge organizationsTech stacksFortune 500 brandsEnterprise projectsTechnical proficiencyProject management softwareProblem-solvingHard-workingOrganizationalCommunicationLeadershipInnovativePersuasiveCreativeCuriosityGoal-orientedResults-orientedOptimisticSmartProactiveAdaptableEmpathyPassionAgile Methodologies

Required

5-7 years of experience in software implementation, project management, or services deployment in a SaaS environment (preferred experience in project management related to restaurant/hospitality industry and organizational change-management consulting)

A history of servicing large, complex organizations with complex tech stacks, including working with Fortune 500 brands and Enterprise projects

Strong organizational, communication, and leadership skills, with the ability to manage multiple Enterprise projects simultaneously

Technical proficiency with project management software

Successful candidates are innovative, persuasive, and creative, with a genuine curiosity in their clients’ business

Goal and results oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change

Strong empathy for customers AND passion for project management and organization