85 applicants

Company

Original Job Post

Vertafore · 2 days ago

Site Reliability Engineer I

Melville, NY

Full-time

Onsite

Entry Level

$65K/yr - $75K/yr

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Business DevelopmentInformation Technology

H1B Sponsorship

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Responsibilities

Build knowledge on how the application works, its underlying architecture, and data relationships.

Address support escalations from Customer Support and Technical Support.

Debug and correct application configurations, code, database queries, and data to restore an incident.

Collaborate with the product owner and product manager for any solutions that require product development engagement.

Apply reverse engineering to troubleshoot the issue.

Automate support processes.

Collaborate with SaaS Operations and development team to ensure proactive monitoring, high availability, and performance of products for the best customer experience.

Take ownership of root cause analysis to resolve problems permanently.

Create and maintain runbooks that outline development support procedures.

Collaborate with others to innovate and implement solutions to optimize product and team performance.

Participate in projects as required.

Communicate solutions effectively to technical and non-technical teams.

Comply with standard processes and security policies when implementing solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft Windows.NET FrameworksDatabase QueriesSQL ServerC#PowerShellPythonLinuxKeen InterestCodingScriptingProblem-SolvingSelf-MotivatedFlexibleLinux navigationInsurance industry

Required

BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience

Exposure to Microsoft Windows and Microsoft .NET frameworks

Exposure in writing database queries on SQL Server or equivalent database platforms

Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages

Candidate without Windows or Linux experience must demonstrate a keen interest and self-motivated to pick up new technology

Flexible in working extended hours on occasions or as required

Preferred

Basic knowledge to navigate on Linux environment is preferred

Exposure in the insurance industry is desired but not mandatory

Company

Vertafore

Glassdoor

3.8

Vertafore offers software and essential information to address business challenges within the insurance industry.

Founded in 1969

Denver, Colorado, USA

1,001-5,000 employees

http://www.vertafore.com

H1B Sponsorship

Vertafore has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (5)

2022 (28)

2021 (20)

2020 (15)