Help Desk Support @ Smith + Howard | Jobright.ai
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Smith + Howard · 2 days ago

Help Desk Support

positionAtlanta, GA
timeFull-time
remoteHybrid
seniorityEntry Level
date1+ years exp

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Growth Opportunities

Insider Connection @Smith + Howard

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Answer client ticket requests, calls, emails, and provide helpdesk support
Diagnose and resolve technical issues related to hardware, software, network, and peripherals
Escalate complex problems to senior Technology staff or vendors as needed
Maintain accurate records in the ticketing system of client interactions and resolutions
Follow up with clients to ensure resolution and satisfaction
Install, configure, and maintain Technology equipment and systems
Configure and distribute Technology kits for new hires
Provide training and guidance to clients on Technology best practices
Receive incoming orders of hardware and peripherals
Maintain accurate counts of Technology stock
Notify team lead of items that need to be ordered or discontinued
Assist in executing and tracking progress on ongoing projects such as system upgrades, software deployments, and migrations
Create detailed documentation on Technology procedures, systems, and networks
Create knowledge base articles to instruct clients on common fixes for hardware and software problems
Instruct clients on the use of hardware, software, and best practices

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportIT ticketing systemsTicket escalation processTroubleshootingWindows 10 & 11Microsoft Office SuiteZoom applicationsLatest technologiesOn-site projectsAfter-hours coverageEmergency supportCarrying 50lbsProblem-solving communicationPeople skills work independentlyTeamworkPassion for learningActive DirectoryMicrosoft 365Intune

Required

1+ years of experience in technical support or similar role
Experience working with an IT ticketing systems like Freshservice
Knowledge of the ticket escalation process and demonstrated ability to multitask and prioritize
Ability to troubleshoot and resolve technical issues
Excellent communication and people skills
Knowledge of Windows 10 & 11 operating systems
Experience with Microsoft Office Suite and Zoom applications
Ability to work independently and as part of a team
Passion for learning and staying up to date with the latest technologies
Hybrid work environment with occasional on-site projects and after-hours coverage for emergency support
Occasional travel to remote offices and events
Ability to lift and carry 50lbs

Preferred

Experience with Active Directory, Microsoft 365 or Intune a plus

Benefits

Excellent training opportunities
Great benefits

Company

Smith + Howard

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Smith and Howard is a tax, accounting and advisory firm headquartered in Atlanta with a national reach and a reputation for doing more than expected.
dateFounded in 1971
location
Atlanta, Georgia, USA
people-size51-200 employees
web-link
https://www.smith-howard.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Broad Sky Partners
2022-11-15Private Equity· Undisclosed

Leadership Team

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Sean Taylor
Chief Executive Officer
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Dan Smith
Chief Operating Officer
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Company data provided by crunchbase
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