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Company

Original Job Post

Oneview Healthcare · 2 days ago

Account Manager

Chicago, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Responsibilities

Serve as the primary point of contact for assigned customers

Develop an understanding of the customer's culture, strategic initiatives, business goals, unique needs, and challenges

Build and foster long-lasting relationships with multiple key stakeholders through regular communication

Provide guidance on products, best practices, and alignment with clients' business objectives

Responsible for customer revenue including retention, expansion, invoicing, and collections

Collaborate to develop and execute account expansion strategies

Identify opportunities for upselling and cross-selling based on customers' needs

Support the customer's Value Plan and ensure they achieve desired outcomes

Proactively monitor customer usage and adoption of products

Address customer issues and challenges, manage escalations and incidents

Secure customer testimonials and case study participation

Lead business reviews with customers to ensure strategic alignment

Represent the customer's needs and provide strategic insights

Build and maintain a customer roadmap for product implementation and upgrades

Stay informed about industry trends and emerging technologies

Engage with internal teams to ensure customer satisfaction and continuous improvement

Partner with internal teams to ensure ethical corporate governance

Qualification

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Customer-facing experienceRelationship buildingPartnership buildingTechnical supportSalesBusiness IntelligenceHubspot CRMPower BICustomer SupportZen DeskInformation securityProblem-solving interpersonalLeadership project managementTime managementProcess improvement communicationBusiness acumenHealthcareFood NutritionStrongly Preferred

Required

At least 2 years of experience in customer-facing pre/post sales, operations, account management or similar roles.

Ability to multitask, stay flexible and prioritize accordingly in a very fast-paced environment

Excellent interpersonal skills, with proven ability to build strong relationships and create a strong level of partnership at all levels of enterprise organizations

Demonstrates leadership qualities

Strong project and time management skills

Demonstrate process improvement skills

Excellent written & verbal communication and documentation skills

Distinctive problem-solving skills, impeccable business acumen

Experience in technical support and sales preferred

Advanced knowledge of systems including Office 365, Business Intelligence, Hubspot CRM, Power BI and Customer Support (Zen Desk)

The expected travel would be 25%-30% a month.

You understand the importance of information security