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TSR Consulting · 2 days ago
Technical Operations Engineer III
Montvale, NJ
Full-time
Onsite
Mid Level
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Responsibilities
Incident Management: Respond to and resolve application-related issues reported by users. Track, prioritize, and document incidents using a ticketing system. Provide timely updates to users and stakeholders on the status of issues.
Troubleshooting and Problem Resolution: Diagnose and troubleshoot application problems, including software bugs, performance issues, and configuration errors. Utilize log files, monitoring tools, and other diagnostic resources to identify root causes. Collaborate with development teams to implement fixes and workarounds.
System Monitoring and Maintenance: Monitor application performance and availability using monitoring tools. Perform routine maintenance tasks, such as software updates, patches, and backups. Ensure applications meet security and compliance standards.
User Support and Training: Assist users with application-related questions and provide guidance on best practices. Develop and deliver training materials and sessions for end-users. Create and maintain user documentation, FAQs, and knowledge base articles.
Collaboration and Communication: Work closely with development, QA, IT, and customer support teams to address application issues. Participate in regular meetings to discuss application performance, upcoming releases, and support needs. Communicate effectively with both technical and non-technical stakeholders.
Continuous Improvement: Identify areas for process improvement and contribute to the development of support best practices. Participate in post-incident reviews and contribute to the development of preventive measures. Stay updated on industry trends and emerging technologies related to application support.
Qualification
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Required
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum 5 years of experience in technical support or application support role
Experience with incident management, troubleshooting, and problem resolution
Knowledge of monitoring tools and diagnostic resources
Experience in system monitoring, maintenance, and security compliance
Strong communication and collaboration skills with technical and non-technical stakeholders
Ability to provide user support, training, and develop documentation
Experience in identifying areas for process improvement and contributing to best practices
Up-to-date knowledge of industry trends and emerging technologies in application support
Preferred
Certifications in relevant technologies (e.g., ITIL, AWS, Microsoft Azure)
Experience working in a financial or banking industry
Knowledge of software development lifecycle and agile methodologies
Experience with creating and delivering training materials for end-users
Company
TSR Consulting
Somos un estudio enfocado en el asesoramiento de pymes y autónomos.
Founded in 2020
2-10 employees
H1B Sponsorship
TSR Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (3)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase
