PECO Pallet, Inc. · 2 days ago

Account Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

5+ years exp

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Responsibilities

Be the primary point of contact and build long-term relationships within assigned customer base

Assist customers through email, phone, online presentations, screen-share and in person meetings

Develop a trusted advisor relationship with key contacts

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Manage, support and carry out activities to improve PECO asset management

Work with customers to ensure adherence to PECO operating guidelines including corrective actions when assets are mishandled (reuse/misuse)

Track and clearly communicate the progress of monthly/quarterly initiatives and metrics to internal and external stakeholders

Responsible for keeping current customers satisfied and delivering exceptional service on a day-to-day basis

Monitor and analyze network flows within assigned accounts to identify gaps and areas of improvement

Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships

Liaise between the customer and internal teams to escalate and resolve operational challenges and breaches in commercial terms/contractual agreements

Update job knowledge by participating in development, training and mentorship opportunities

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Use MS Office programs (including Outlook, Excel, Access, and other business applications) to perform daily job functions and investigate customer concerns

Develop working knowledge of PECO's internal systems, including RED LINK

Perform other duties as needed

Qualification

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Supply Chain ExperienceComputer KnowledgeMS OfficeOutlookExcelWordPower Point