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Company

Original Job Post

Designit · 2 days ago

Program Manager

Los Angeles, CA

Full-time

Hybrid

Director

$140K/yr - $155K/yr

10+ years exp

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Responsibilities

Facilitate/lead scoping and estimation sessions with Practice leads from across multiple disciplines

Build, maintain, communicate and effectively manage against detailed project schedules

Manage client communications throughout project lifecycle, providing status updates, securing feedback, and facilitating team collaboration

Lead standups with internal team and mitigate any risk or potential blockers to project delivery

Identify scope variances, assess, and communicate the impact (schedule and budget) to client services for change order decision

Analyze team processes and tools to recommend and drive improvements for ongoing program optimization

Help define, document and train best-in-class methodologies for the PMO with the Group Director, PMO

Drive delivery on projects and new business in collaboration with Team Leads independently and strategically identify risks include higher level impact such as company margin; proactively engage Leadership at key touchpoints

Establish and maintain a strong connection to team satisfaction and overall morale

Represent the PMO in internal business unit meetings to discuss any issues or needs with program/project delivery, burn, performance or headcount

Develop career pathing and provide mentorship and growth opportunities for members on your team

Qualification

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Project ManagementClient ManagementTeam ManagementAgile MethodologiesResource ForecastingScopingEstimationSchedulingMS OfficePM Tools SmartsheetPM Tools MS ProjectPM Tools JiraPM Tools AsanaCMS Tools IntegrationPMO Best PracticesProblem-SolvingCritical ThinkingWritten CommunicationOral CommunicationPresentationRelationship ManagementFacilitationEmpathyMotivation

Required

10+ years of proven lead client facing project or program management experience at a creative agency or technology company with complex full lifecycle projects across diverse types of work—including large scale websites and apps with UX/UI, strategy, branding, content development, marketing/social engagement elements, customer service components, etc.

Strong experience navigating in heavily matrixed client environments and the ability to collaborate with stakeholders to identify a program roadmap in collaboration with internal or client Product Managers

5 - 7 years of managing a team of direct reports in Design focused and Agile environments

Excellent ability to synthesize information quickly and move forward expeditiously managing development and creation of the highest quality deliverables and project artifacts

Extensive experience with project scoping, estimation, scheduling, resource forecasting, and management operating autonomously

Strong critical thinking, written and oral communication, presentation, and relationship management skills

Strong experience leading Sprint Ceremonies with a Design, Product, and Dev teams

Experience in managing complex projects with 3rd party integrations and CMS tools

Proficiency in MS Suite Office

5+ years’ experience using a PM tool (Smartsheet, MS Project, etc.) and Agile based tools (Jira, Asana, etc.)

Ability to immerse oneself in a fast-paced environment quickly using past work experience and accomplishments to make sound decisions and guide innovative thinking on strategic project direction and individual deliverables

Deep experience leading weekly/daily internal team standups with a clear agenda, excellent facilitation skills and assertively addressing project “blockers" with Team Leads to identify risks downstream and mitigation measures which also includes guiding, coaching, and monitoring Project Managers on these standards and protocols

Commitment to follow all PMO Best Practices including internal Finance requirements for project profitability

Capability to be decisive to prioritize, triage, and make real-time decisions

High level of follow-up and follow through

The desire to create successful, standardized processes, ensuring excellence in delivery across all client work during an ever-changing business environment

A record of leading with empathy and uplifting a team to their greatest potential with the ability to connect and motivate team members

Undergraduate (minimum) university degree in related studies