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TISTA Science and Technology Corporation · 2 days ago
Desktop Support Specialist
Rockville, MD
Full-time
Hybrid
Mid Level
$46K/yr - $80K/yr
4+ years exp
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Responsibilities
Regularly employ ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.
Display strong troubleshooting methodology and problem-solving skills.
Provide desk-side and phone-based support to technical and non-technical staff.
Provide white-glove technical support to the executive staff supporting various applications including Microsoft Office Suite, Windows, Mac, Teams, ServiceNow, Video Conferencing (Zoom/WebEx), and Custom Developed Applications.
Knowledge of popular operating systems, software applications, and remote connection systems.
Develop solutions to complex technical issues and problems that impact multiple areas or disciplines.
Providing technical assistance for questions and problems and break/fix issues.
Diagnose system errors and other issues.
Consult with other technical peers to assist with advanced issues.
Create and monitor tickets in ServiceNow and other work tracking tools (Azure DevOps, etc.).
Write, edit, and revise technical documentation.
Follow up with customers to ensure full resolution of issues and assure good customer-support.
Surplus/receiving and minor transport of equipment when needed.
Train and mentor other staff members on troubleshooting and diagnosing problems.
Qualification
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Required
4+ years of experience working in a customer-facing technical support role, including Service Desk/Help Desk/Desktop support.
Familiarity with both Windows PCs and MacOS X workstations
Familiarity with mobile phones
Proven work experience as a desktop support engineer or support technician.
Active Directory Management experience
Excellent written and verbal communication skills to effectively communicate in person, via phone, and via email.
Proven ability to troubleshoot and solve technical problems and create customer-focused solutions.
Experience with a variety of COTS tools (Cylance and BigFix Image awareness a plus) and the ability to learn new tools quickly.
NIH Experience a plus
Bachelor’s degree in an IT-related field, but can substitute associate degree with 10+ years relevant experience.
Preferred
Microsoft MCP, Apple ACSP, CompTIA A+/ Net+ certifications are desired.
Familiarity with cloud environments including Azure, AWS, and Google Cloud is a plus.
Benefits
Paid Life Insurance
Short-term & Long-term Disability
401K Match
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Military Leave
Tuition Reimbursement
Training/Certification opportunities
Company
TISTA Science and Technology Corporation
TISTA Science and Technology Corporation, a CMMI Level 3 company, focuses on delivering information technology (IT) and professional services to Federal and State agencies, and to various commercial clients.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Ahmed R. Ali
Founder, President & Chairman
Asif Ahmed
Strategic Advisor
Company data provided by crunchbase
