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Company

Original Job Post

LCG, Inc. · 2 days ago

Mac Desktop Support Specialist

Maryland, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

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Responsibilities

Apple macOS and iOS device support.

Microsoft Windows laptop and desktop support.

Client connectivity to Open Directory and Active Directory in a domain environment.

Usage of distribution lists and security groups for computer accounts and user accounts.

File Server connectivity for clients, with associated file permissions and drive mappings.

Support for MS Outlook and Office 365 applications.

Security configurations and settings for macOS and Windows clients.

Basic Hardware configuration, software upgrade and installation for MACs and PCs.

Patch Management for macOS and Windows.

Network services troubleshooting and connectivity, including wireless.

Full disk encryption for laptops and desktops.

Anti-Virus and Anti-Spyware support.

Mobile Device Management support.

Responds to client requests and provides technical support and training to end users.

Ensure that all tickets are documented with current status, customer communications and full description of the problem/resolution daily.

Review, maintain and enforce standard operating procedures.

Able to determine the appropriate time to escalate complex inquiries to a senior technician.

Qualification

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Apple ACSPMicrosoft MCPCompTIA A+CompTIA Net+Mac OSX SupportWindows Desktop SupportIT ConceptsDesktop Support PoliciesNIH ExperiencePublic Trust Background InvestigationProblem-SolvingAnalyticalTeamwork

Required

Associates Degree in the field of computer science OR 1+ years of demonstrated experience troubleshooting current and previous Apple and Microsoft operating system(s)

Apple ACSP, Microsoft MCP, CompTIA A+/Net+ or equivalent relevant experience

2+ years of experience with Mac OSX support

1+ years of experience Windows desktop support

Strong analytical, troubleshooting and problem-solving skills

Ability to grasp IT concepts while following desktop support policies and procedures

Capable of working on tasks/projects individually and as part of a team

Staying current with new technologies and collaborate ideas

NIH Experience a plus

Ability to pass a Public Trust Background Investigation to handle sensitive, non-classified data