Uber · 2 days ago
Senior Program Manager, Global Safety Support
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Responsibilities
Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger Safety Support goals; ensuring projects and products are properly defined and scoped
Identify opportunities in our processes, products, and operational models aimed at making improvements with a global impact
Serve as a critical thought partner and product operations manager to our safety product orgs, to drive a best-in-class experience for the customer and agent
Motivate across teams and regions within a time-sensitive environment to enable delivery on operational KPIs
Influence and enforce standardization around the globe in the way that we investigate, address, and measure critical safety incidents
Develop content and standard operating procedures to improve process adherence and accuracy on a global scale
Partner with analytics and strategy teams to define processes to support data integrity
Qualification
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Required
4-7+ years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders
Preferred
5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights
Six Sigma or related process excellence background
SQL skills
Previous user experience background
Self-motivated with a strong affinity for problem solving
Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations
Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder
Experience with program management, customer support strategy, or quality assurance
Previous knowledge management experience
Benefits
Bonus program participation
Equity award eligibility
Other types of compensation
Various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (472)
2022 (914)
2021 (830)
2020 (579)
Funding
Current Stage
Public CompanyTotal Funding
$25.21BKey Investors
PayPalToyota MotorSoftBank Vision Fund
2020-09-14Post Ipo Debt· $500M
2019-05-09IPO· nyse:UBER
2019-04-26Post Ipo Equity· $500M
Recent News
HeraldScotland
2024-06-06
Investor's Business Daily
2024-06-05
Techpoint Africa
2024-06-04
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