C4 Technical Services ยท 2 days ago
Contract Specialist
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Information TechnologyTelecommunications
Insider Connection @C4 Technical Services
Responsibilities
Provide on-site database and system support
Monitor, collect statistical information, and provide reporting on capacity and system performance
Make recommendations to maintain and improve capacity and system performance based on statistics
Perform diagnostics, testing, and troubleshooting of software, o/s, and database issues
Plan and perform software installation, configuration, upgrade and patching
Plan and perform database configuration, maintenance, upgrade and patching
Perform and manage system and database backups
Perform manual switch to redundant system / database components in case of system failure
Qualification
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Required
Bachelor's degree in a technical field such as computer science, computer engineering or related field required
2-4 years experience required
Experience in providing technical support, covering database administration and operations to include monitoring maintenance capacity, performance monitoring/planning and incident/problem troubleshooting and resolution
Strong knowledge of SQL
Understanding of Help Desk tools and trouble ticket tracking processes
Understanding of support agreements and their implied service levels
Proven ability to write excellent technical documentation