Astadia · 2 days ago

Sr. Desktop Support Specialist

New Jersey, United States

Full-time

Onsite

Senior Level

3+ years exp

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Responsibilities

Troubleshoot and resolve customer support issues onsite and remote

Ensure support tickets are resolved in accordance with Service Level Agreements and customer policy / procedures

Configure hardware / software to customer specifications

Identify continuous improvement opportunities with processes / support issues

Create support documents as required

Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices

Install and configure desktop computer hardware, software and peripherals using standard procedures

Work with vendors to troubleshoot and resolve issues

Work with a variety of computer images for Windows and Mac OS systems

Evaluate new product versions and recommend upgrade schedules

Set up and troubleshoot domains, user accounts and software accounts

Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices

Add or replace memory, new keyboards, motherboards, and other components

Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users

Coordinate with vendors to resolve problems

Maintain asset inventory

Qualification

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Operating SystemsNetwork SolutionsDesktop SupportMSCE CertificationsWindows OS SupportLaptop Hardware TroubleshootingMobile Device ManagementIOSAndroidSoftware InstallationNetwork Connectivity TroubleshootingWindows 10Industry CertificationsCustomer Service Oriented