JDA TSG · 2 days ago

Program Manager

New York, NY

Full-time

Onsite

Senior Level

$85K/yr - $105K/yr

3+ years exp

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Responsibilities

Manage a remote team of U.S. based business tax professionals to deliver world-class services to SMB customers

Act as the primary point of contact in servicing the customer, navigating the landscape between the client and outsourced partner

Implement the operational framework used to stand up a new program and ensure team attainment of all SLA’s and KPI’s

Onboard new hires, support them to ensure delivery of top box service with every customer interaction

Keep team morale high, reduce attrition, and drive innovations to improve team performance

Ensure team members maximize their potentials by providing coaching as needed

Implement business policy updates through training and change control processes

Ensure team compliance through audits of expense reporting and required approvals

Analyze daily/weekly/monthly performance management data

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Program Operations ManagementClient Relationship ManagementProcess ImprovementsRemote Team ManagementScaling ProgramsCoachingProblem-SolvingMotivational LeaderHighly Organized

Required

Prior experience managing a remote team where you were the POC to a customer is required.

Standing up a new program from pilot to run state with limited supervision

3 years Program Operations Management, supporting remote teams of 15+

Managing client relationships as the primary POC

Scaling new programs from pilot to run state, and meeting targeted milestones and deliverables

Developing and implementing process improvements for remote teams

Motivational leader who inspires and helps team members improve their performance by coaching and supporting them day in and day out

History of innovation where you can illustrate real-world examples of your impact to an organization and the associated benefits of these contributions

Highly organized, a hawkish eye for attention to detail