WorkWave · 2 days ago
Data Conversion Analyst
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Enterprise Resource Planning (ERP)Enterprise Software
Insider Connection @WorkWave
Responsibilities
Manage all aspects of the customer conversion process and track progress
Consult with customers to understand their business needs and recommend best practices in software usage
Offer technical expertise and guidance during data conversion and merge processes
Handle customer support calls during the conversion period
Nurture customer relationships based on trust
Scope needs for custom report requests via consultation and discovery with clients
Align with team performance to improve metrics and increase customer loyalty
Actively participate in increasing knowledge of the software and industries
Champion the success of customer migration processes independently and cross-functionally
Drive efficiency between sales, onboarding, and data engineering hand-off
Requires some work outside standard business hours
Qualification
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Required
Strong background in customer service and training
Advanced Excel knowledge and data analysis skills
Minimum of 2 years of technical support or implementation experience
Project management
Proven ability to manage multiple projects with tight deadlines
Data conversion or migration experience
Negotiates win/win outcomes
High attention to detail
Open to feedback
A track record for handling escalated issues appropriately
Ability to manage multiple tasks and prioritize appropriately
Strong communication skills within a team, between teams, and with management
Excelling in current position within team, no PIP in past 12 months
Benefits
Health and dental insurance
401k with company match
Flexible Time Off policy or generous PTO plan
Paid holidays
Up to 4 weeks paid bonding leave
Free subscription to the Calm App for you and up to 4 dependents
Tuition reimbursement
Robust Employee Assistance Program through TotalCare
24/7 access to virtual medical care with Teladoc
Quarterly awards based on peer nominations
Regional discounts and perks
Opportunities to participate in charitable events and give back to the community
Company
WorkWave
WorkWave provides cloud-based software solutions that support every stage of a service business’s life cycle.
H1B Sponsorship
WorkWave has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Early StageTotal Funding
$8.3MKey Investors
HgTA AssociatesKey Venture Partners
2022-03-30Secondary Market· Undisclosed
2020-01-01Private Equity· Undisclosed
2017-09-28Acquired· by IFS
Recent News
PR Newswire
2024-06-04
Company data provided by crunchbase