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The Board of Pensions of the Presbyterian Church (U.S.A.) ยท 2 days ago
Manager, Quality Assurance
Philadelphia, PA
Full-time
Hybrid
Mid, Senior Level
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Insider Connection @The Board of Pensions of the Presbyterian Church (U.S.A.)
Responsibilities
Provide effective leadership to the Quality Assurance team by managing individual performance, providing coaching and feedback, and ensuring the team's continued professional development.
Improve efficiency with Customer Engagement processes and procedures by evaluating processes and identifying opportunities for improvement.
Serve as a functional subject expert for the Benefits Plan, Benefits Connect, and MemberNet by providing support to all teams who need guidance when navigating plan guidelines in preparation for system changes.
Manage testing initiatives in preparation for change implementation.
Ensure that team members have the most accurate information available when using resources to support their service to those who serve the PC(USA) by providing suggested updates to forms, overviews, publications, and pensions.org.
Collaborate with the Communications and Benefits teams to ensure alignment on updates required to support plan changes.
Collaborate with the Business Systems team on system updates to Salesforce, Benefits Connect, and MemberNet to ensure alignment amongst systems.
Qualification
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Required
An ability to lead, motivate, and develop staff.
Excellent system literacy and reporting and analytics skills to evaluate, analyze, identify discrepancies, and make necessary recommendations.
Strong project management and organizational skills.
Creativity to come up with new ideas to solving plan and systems problems.
Strong attention to detail for updating system, processes, procedures, and resource materials to ensure accurate information.
Exceptional oral, written, and interpersonal communication skills needed for communicating plan changes and providing effective coaching to staff.
An ability, interest, and desire to stay current via seminars, industry literature, and formal training and development.
Benefits
Medical, dental, and vision coverage
Defined benefit pension plan
403(b)(9) retirement savings plan
Generous paid time off
Tuition assistance
Employee Assistance Plan and other health and well-being resources
Employer-paid death benefits with opportunities to purchase additional coverage
Employer-paid Short-Term and Long-Term disability coverage
Access to the Board's education and grant assistance programs
Discount programs on entertainment, travel, and more
Satisfaction gained from working for a service-oriented employer
Volunteer and other service opportunities in the community at large
Company
The Board of Pensions of the Presbyterian Church (U.S.A.)
The Board of Pensions of the Presbyterian Church (U.S.A.) is a nonprofit company that offers financial plans and solutions.
Founded in 1717
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
F
Frank C. Spencer
President and CEO
Company data provided by crunchbase
