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JM&A Group · 2 days ago
Product Owner / Lead
Deerfield Beach, FL
Full-time
Onsite
Senior Level
5+ years exp
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Responsibilities
Act as the owner for the business duties for an agile product team focused on customer experiences and customer service
Participate in the standard agile product team ceremonies and daily activities i.e. daily standup, refinement, reviews
Provide checkpoints, reviews, and retrospectives of the status of action plans and the outcome of completed initiatives
Coordinate change management activities inclusive of training and creation of educational materials
Build and develop relationships with the business stakeholders and customers to better work with and assist customer needs
Partner with customers, internal and external, to better comprehend how they leverage the tools and their business needs
Assist with the collection, review, and analysis of data points for business technologies i.e. usage, adoption, efficiency
Identify areas to target and complete deep dive assessments – people, process, & technology
Conduct workshops and feedback sessions to gain further insights
Observe and shadow users on-site or remotely i.e. local dealer visits
Identify opportunities to drive greater adoption or ROI on existing tools i.e., process, training, enhancements
Present recommendations and proposed next steps to better leverage our existing investments
Partner with departments to provide future considerations to enhance existing tools or add new opportunities to the backlog
Qualification
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Required
Bachelor’s degree or equivalent work experience required
5+ years’ experience as a Product Owner, Business Analyst, or related position
Effective communication skills both written and verbal with a demonstrated ability to adapt communication to technical and non-technical audiences
Ability to drive discovery and workshop sessions with strong presentation skills
Strong quantitative and analytical skills
Adept at problem-solving, creative thinking, and decision-making
Essential project management skills, including an understanding of how to interpret business needs and translate them into operational requirements
Ability to work independently to meet tasks and assignments with minimal supervision
Demonstrated ability to multitask and prioritize
Experience in identifying, recommending, and implementing process enhancements
Preferred
SAFe Product Owner/Product Manager certification or related certification preferred
Knowledge of Microsoft Power BI preferred
Knowledge of Salesforce CRM (Service Cloud and Platform) a plus
Knowledge of Salesforce Experience Cloud and/or Financial Services Cloud a plus
Experience &/or knowledge of the automotive industry and F&I organization a plus
Company
JM&A Group
JM&A Group focuses on accelerating the performance of each area in your dealership through seamless strategies.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Elliot Schor
Chief Financial Officer & Vice President
Jason Tse
CFO
Company data provided by crunchbase
