Worldpay · 2 days ago

Operations Analyst Senior

Ohio, United States

Full-time

Onsite

Senior Level

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Responsibilities

Support Business Integration Leader and colleagues with all major change delivery projects, conversions and system implementations for Global Disputes.

Co-ordinate and drive ongoing projects in terms of working with key stakeholders and partners.

Lead key project meetings and ensure necessary governance and cadence.

Develop business requirements and working with partners and team to create solutions to successfully deliver change initiatives.

Review project intakes and demand requests affecting Global Disputes working closely with Operational Readiness.

Undertake full User Acceptance Testing, First Occurrence Validation and Live Proving and take responsibility for business sign-off.

Undertake / co-ordinate Impact Assessments in terms of operational, systems, resource and customers.

Support business check-out and software code drop installations – 24/7 requirement.

Support Global Disputes operations through live implementation working closely with key staff and operational management.

Work with development teams on feature and user story definitions, participate in sprint demos/walk-throughs.

Support content creation and updates for operational SOP’s /document changes to existing processes.

Defect management/classification/prioritisation.

Research and resolve user problems as well as issues and problems with software systems, production processing and production environments.

Co-ordinate internal and external communications with business partners.

Subject matter support for Ops leadership and teams.

Qualification

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Service DeliveryDelivery FocusPlatform SupportTime FlexibilityRelationship BuildingProblem-SolvingTeam PlayerProactiveCommunicationDispute ResolutionOperation Analysis