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Company

Original Job Post

EAB · 2 days ago

Relationship Manager, Seramount

United States

Full-time

Remote

Entry Level

$42K/yr - $62K/yr

2+ years exp

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Higher EducationSoftware

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Responsibilities

Project Manager for Diversity Best Practice (DBP) partner service delivery and partnership success plans

Draft partnership success plans with Relationship Director & Research Advisor input

Manage delivery of success plan activities & track progress against goals

Drive and track Diversity Best Practices (DBP) and Chief Diversity Officer Collaborative (CDOC) membership engagement and utilization

Coordinate and manage key partner calls and in-person meeting activities

Manage Salesforce entry and communications with internal stakeholders for service delivery

Develop and maintain a deep understanding of Research Advisory resources to appropriately map to partner needs

Support strategic projects to help improve service delivery, partner engagement, and utilization as needed

Cultivate and demonstrate a baseline level of DEI expertise on topics relevant for partner organizations

Qualification

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Client relationship managementProject managementNonprofit environment experienceProcess managementOperations managementEquitable working environmentProblem-solvingInterpersonalDetail-orientedAnalytical thinkingProactive work ethicClient-focusedTeamworkInclusive behaviorsCommitment to diversity Develop Understanding of Clients StrategyDiversity Equity Inclusion Clients CulturePresentation SkillsProfessional Growth

Required

Bachelor’s degree

2+ years of relevant professional experience supporting client relationships, serving in a customer service or project management capacity, or operating in a nonprofit environment

Ability to communicate with partner organizations and internal teams on a daily basis in a professional and effective manner

Strong interpersonal and teamwork skills

Detail-oriented with superb organizational skills

Analytical thinking skills and ability to manage processes, projects, and operations

Proactive approach, strong work ethic, and client-focused mindset with desire to add value to partner-firm relationships

Willingness to travel up to 15-20%

Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

Preferred

Direct client relationship management experience

Diversity, Equity, and Inclusion industry experience

Proven ability to develop and maintain understanding of clients’ culture, strategy, and goals

Strong presentation skills

Desire for professional growth and upward mobility within a growing company

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible

20+ days of PTO annually, in addition to paid firm and floating holidays

Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)

401(k) retirement savings plan with annual discretionary company matching contribution

Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans

Employee assistance program with counseling services and resources available to all employees and immediate family

Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation

Gender affirming care coverage

Fertility treatment coverage and adoption or surrogacy assistance

Paid parental leave with phase back to work program for birthing and non-birthing parents

Access to milk shipping service to support nursing employees during business travel

Discounted pet health insurance coverage for dog and cat family members

Company-provided life, AD&D, and disability insurance

Financial wellness resources and membership in a robust employee discount program

Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities