AmeriHealth Caritas · 2 days ago

Workforce Management Business Analyst

United States

Full-time

Hybrid

Mid Level

4+ years exp

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Health CareInformation Technology

Insider Connection @AmeriHealth Caritas

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Responsibilities

Completes data-driven dashboard reporting for the business, highlighting areas of improvement and opportunity regarding Productivity, Time Usage, Quality, and essential data for managing a back-office team.

Uses Analysis to create and communicate daily forecasts showing Claims volume by age and make recommendations to meet Time to Pay goals.

Completes Daily Reporting for various Back Office departments to show inventory levels and aged inventory.

Manages all aspects of the Verint application, including Associate Profiles, Time Off Management, Integration files for accuracy in Claims queue management, and more.

Communicates and works with leaders daily to ensure all data presented by Workforce Management is succinct.

Works closely with IS teams regarding technical system issues impacting the business.

Collaborates with other Service Operations Analytic teams to enhance overall efficiencies.

Exercises independent judgment and discretion in significant matters.

Performs other duties and responsibilities as assigned.

Qualification

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Workforce ManagementBusiness AnalysisData ProcessingMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointSQLWorkforce Management Tools Workforce Management ConceptsProblem-SolvingEffective CommunicationBuilding PartnershipsHealthcare ExperienceFacetsEXP