95 applicants
Reston Consulting Group, Inc. ยท 2 days ago
Help Desk Tier I
Silver Spring, MD
Full-time
Remote
Entry Level
1+ years exp
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Insider Connection @Reston Consulting Group, Inc.
Responsibilities
Manage user AD accounts, BitLocker, MacAfee encryption policies, process user account forms.
Hardware & software installation, break/fix support, hardware deployment, desk-side support.
Support Conference room and multimedia equipment onsite.
Set up, support, and troubleshoot hybrid meetings (online and on-prem) using various platforms.
Maintain conference room equipment and provide IT support via phone, chat, and email.
Use remote support tools to assist end-users and troubleshoot computer systems.
Identify and implement process improvements, create/update knowledge articles, and maintain IT equipment stock.
Assist with desktop operating system security updates and provide VIP-level service request fulfillment.
Participate in team meetings and follow established IT protocols and procedures.
Qualification
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Required
Must have at least 1+ years of experience providing IT support, and can handle complex desktop problems, network and routing issues, as well as provide general server support
IT Customer Support experience is a must have
Team player
Experience with Audio Visual wired and wireless systems (Mic, speakers, digital amplifier, digital mixer, Dante protocol)
Experience with Crestron/AMX AV control systems
Experience with Google Suite (Google Voice, Documents, Sheet, Slide)
Experience with Microsoft Office Suite
Experience with Adobe Acrobat and Adobe Products
Experience with Mac and PC(Dell) Hardware and Operating System
Experience with Google Meet, Microsoft Teams, Cisco Webex, and Zoom
Experience with Microsoft Windows Active Directory Users and Computers
Have an understanding of basic computer network
Ability to work cooperatively and collegially with others, on multidisciplinary teams and to establish professional working relationships
Ability to identify and address technical challenges and communicate resolutions in a clear, concise, and complete manner
Excellent communication skill in the English language, both written and spoken
Excellent organizational skills
Must be able to handle a high-stress environment
Preferred
Degree in Information Technology or equivalent
Company
Reston Consulting Group, Inc.
Network Design * Engineering * Integration * Operations * Security RCG has more than 35 years' experience supporting some of the world's largest and most highly visible IT enterprises.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rex Calliflower
COO
Company data provided by crunchbase
