HHAeXchange · 2 days ago

Director, Strategic Partnerships

NYC Metro Area

Full-time

Remote

Director/Executive

$145K/yr - $160K/yr

10+ years exp

Maximize your interview chances

Health CareSaaS

Insider Connection @HHAeXchange

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Monitor and optimize trading partner performance to improve data interoperability.

Develop, own, and oversee HHAeXchange’s trading partner interoperability relationship playbook to deliver value through proactive outreach, adherence to EDI standards, reduced rejection rates, and minimized provider and payer support escalations.

Partner with the Data Operations, Integration & Configuration, Product, Engineering, and Technical Customer Care groups to align on interoperability best practices and set a standard for how HHAeXchange works with trading partners.

Manage all strategic partner KPI’s and report monthly on performance to executives and key stakeholders.

Lead, coach, mentor, and optimize the Strategic Partnerships team.

Other responsibilities as communicated, align with typical leadership responsibilities (i.e. owning and managing daily standups, weekly and monthly meetings, and 1:1’s, etc.).

Other duties as assigned by supervisor or HHAeXchange leader.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Strategic partner managementHealthcare experienceEDI standardsProject managementCustomer-facing presenceCoachingMentoringExceptional communication

Required

10+ years of experience in strategic partner management with a focus on trading partner relationships.

An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI’s and providing an exceptional customer experience.

Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.

Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties.

Demonstrated experience in building scalable and repeatable processes in a system of record SaaS healthcare organization.

Track record of hiring, training, coaching, mentoring, and retaining high performing staff.

Exceptional communication skills, both written and oral.