200+ applicants

Company

Netflix · 2 days ago

Business Analyst, CS Workforce Management

United States

Full-time

Remote

Mid Level

$50K/yr - $190K/yr

3+ years exp

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Digital EntertainmentMedia and Entertainment

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Collect, analyze, and interpret complex data sets related to workforce metrics to identify trends, patterns, and correlations that inform business decisions.

Create and maintain workforce forecasting models that predict future staffing needs, focusing on customer service demands.

Develop new methodologies to improve data analysis and predictive modeling.

Develop and maintain global headcount plans, ensuring alignment with business objectives and market demands.

Analyze performance trends and feedback to identify areas for improvement in workforce management.

Monitor and report on KPIs, ensuring alignment with workforce management strategies.

Develop reports, visualizations, and presentations to communicate strategic findings and present these insights as recommendations to key stakeholders to aid business decisions.

Work closely with Finance and Operations teams to conduct cost-benefit analysis on initiatives designed to maximize the CS organization’s performance while achieving business objectives and customer service goals.

Facilitate cross-functional meetings to discuss workforce planning, resource allocation, and customer service improvements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Data analysisPredictive forecast modelingWorkforce managementExcelSQLData visualizationStrategic planningCustomer service principlesProblem-solving skillsBPO outsourcingGlobal headcount planningInterpersonal skills

Required

Minimum of 3-5 years of experience in business analysis, workforce management, finance, customer service, or a related field.

Proven experience with data analysis, predictive forecast modeling, and customer service metrics.

Strong analytical and problem-solving skills.

Proficiency in data analysis using tools such as Excel and SQL.

Excellent written communication, presentation and interpersonal skills.

Ability to work independently and as part of a team.

Strong understanding of customer service principles and metrics.

Knowledge of strategic planning frameworks and tools.

Understanding of global workforce dynamics and planning.

Preferred

Experience in strategic planning, BPO outsourcing, and global headcount planning is highly desirable.

Familiarity with BPO practices and vendor management.

Experience using data visualization tools such as [Tableau, Power BI] to create compelling visualizations and reports.

Benefits

Health Plans

Mental Health support

401(k) Retirement Plan with employer match

Stock Option Program

Disability Programs

Health Savings and Flexible Spending Accounts

Family-forming benefits

Life and Serious Injury Benefits

Paid leave of absence programs

Flexible time off

Company

Netflix

Glassdoor

4.1

Netflix is an online streaming platform that enables users to watch TV shows and movies.

Founded in 1997

Los Gatos, California, USA

10,001+ employees

https://www.netflix.com

H1B Sponsorship

Netflix has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (146)

2022 (237)

2021 (290)

2020 (239)