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Company

Hitachi Vantara · 1 day ago

Field Service Engineer, Federal

Reston, VA

Full-time

Remote

Mid, Senior Level

5+ years exp

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ConsultingInformation Technology

No H1B

U.S. Citizen Only

Security Clearance Required

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Responsibilities

Work is split between support center and at customer sites

Demonstrated ability to triage technical issues, diagnose problems and work through resolution

Build rapport and relationships as a trusted advisor with the client

Demonstrated abilities: internal web services and application support

Manage logistics and supply chain function

Ensure compliance and enforce system parameters

Demonstrate relationship as a successful intermediary between Hitachi Vantara Federal and partner ecosystem

Demonstrated ability to continuously learn, develop yourself, and triage on the fly

Success working as a team and thrive in a team-oriented atmosphere

Providing a high level of customer satisfaction through the effective delivery of technical support and service programs

Product performance / maintenance, product installation, site planning and professional services

Being a part of the support function, support analyst / customer engineer will closely work with HVF sales, other pre-sales personnel, post-sales engineers and channel department.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Storage hardware/softwareBlock storage technologyFile (NAS) storage technologySAN technologyOpen SystemsNetworking Concepts

Required

Must be/have: US Citizen; TS/SCI Clearance with poly

Minimum of 5 years of experience in storage related hardware / software products and service delivery and/or support center experience

Demonstrated ability to triage technical issues, diagnose problems and work through resolution

Build rapport and relationships as a trusted advisor with the client

Demonstrated abilities: internal web services and application support

Manage logistics and supply chain function

Ensure compliance and enforce system parameters

Demonstrate relationship as a successful intermediary between Hitachi Vantara Federal and partner ecosystem

Demonstrated ability to continuously learn, develop yourself, and triage on the fly

Success working as a team and thrive in a team-oriented atmosphere

Providing a high level of customer satisfaction through the effective delivery of technical support and service programs

Product performance / maintenance, product installation, site planning and professional services

Technical skills – excellent technical and computer skills are vital in this role, since support analysts work directly with users to resolve software and hardware issues

Team collaboration – support analysts tend to work within larger teams of support professionals to resolve user issues, so effective collaboration within the department is essential

Problem-solving skills – this role requires the ability to identify and solve a wide range of problems, excellent technical and creative problem-solving skills, since support analysts / customer engineers develop and deploy solutions to user issues and conduct troubleshooting

Time management – support analysts / customer engineers typically handle multiple user issues at once, so they should be able to effectively manage their time, set priorities, and resolve problems in a timely manner

Communication skills – effective communication is vital in this role, since support analysts / customer engineers prepare and maintain reports about problems and frequently talk users through steps, they can take to resolve software and hardware issues

Able to act as a thought leader and apply a high degree of technical aptitude to service delivery and problem resolution