200+ applicants

Company

Critical Start · 1 day ago

VP, Customer Onboarding & Managed Services

United States

Full-time

Remote

Director/Executive

$180K/yr - $235K/yr

5+ years exp

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Cyber SecurityInformation Services

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Develop and execute a strategic vision for the Managed Services and Customer Onboarding functions, shaping company direction and service delivery models.

Lead, mentor, and cultivate a high-performing team of front-line managers and security engineers. Foster leadership skills and create a culture of collaboration and excellence.

Plan, implement, and continuously enhance our Managed Security Services to ensure they stay ahead of emerging threats and trends.

Drive the use of automation, AI (LLMs, SLMs), and other cutting-edge technologies to improve both customer and internal processes in collaboration with Product Management.

Ensure smooth transitions from onboarding to managed services, proactively addressing client concerns and escalations, and consistently exceeding expectations.

Work closely with executives across Product, Sales, and Engineering to align onboarding and service strategies with broader company goals.

Continuously assess and refine implementation tools and procedures, focusing on improving client outcomes and operational efficiency.

Develop and maintain industry-leading best practices, security documentation, and playbooks to streamline operations and improve client experiences.

Stay at the forefront of the evolving security landscape, incorporating new threats, technologies, and best practices into our offerings. Support team certifications and continuous learning initiatives.

Qualification

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CybersecuritySIEM solutionsEDR/EPP/XDR toolsProject managementContinuous improvementTechnical guidance

Required

Proven experience leading technical and customer-facing teams in a security environment.

Strong background in Managed Security Services, with expertise in SIEM and EDR/EPP/XDR tools (e.g., Splunk, Microsoft Sentinel, Devo, CrowdStrike, Cortex XDR).

Demonstrated ability to drive client success and service innovation through automation and technology.

Exceptional leadership, communication, and interpersonal skills, with the ability to influence cross-functional teams.

Strong problem-solving and decision-making skills with a focus on proactive solutions.

Excellent project management and organizational abilities.

Preferred

Bachelor’s degree in Cybersecurity, Information Technology, or a related field. MBA is a plus.

5+ years of cybersecurity experience with a focus on threat detection, incident response, and advanced security principles.

Industry-recognized certifications (e.g., CISSP, CISM, CompTIA Security+, CompTIA CySA+) are a plus.

Benefits

100% employee coverage for healthcare/50% coverage for dependents

Unlimited PTO (Paid Time Off) policy

Paid Parental and Military Leave

Dental and Vision Plan

Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage

Additional Voluntary Life Insurance coverage

401(k) Plan with Matching Program

24/7/365 availability of Employee Assistance Program

Teladoc Mental Health Benefits

Optional Pet Benefits Discount Plan

Company

Critical Start

Critical Start is a network security consulting company focused on helping customers improve security capability. It is a sub-organization of Critical Start.

Founded in 2012

Plano, Texas, USA

201-500 employees

https://www.criticalstart.com

H1B Sponsorship

Critical Start has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (4)