Computacenter · 23 hours ago

Senior Delivery Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

5+ years exp

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Responsibilities

Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.

Providing and presenting accurate and regular reports on performance of the service delivery.

Qualification

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Project ManagementService DeliveryIncident ManagementMicrosoft Office SuiteSmartsheetsServiceNow