71 applicants

Company

H&R Block · 2 days ago

Operations Admin

Peoria, IL

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.

Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.

Review and verify invoices and prepares payment in Coupa for the DOC’s approval.

Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.

May remote into office computers in order to resolve technical issues

Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.

Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.

Use software solutions and computer systems to accurately document and track customer contacts.

Adapt to changes in user demands, work environment, and changes to processes or requirements.

Maintain a technical working knowledge of product or products supported by the department.

Attends training related to the effective and efficient performance of job duties.

Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Qualification

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Technical supportMicrosoft operating systemsWindows Environment

Required

High school diploma or equivalent

1-3 years Administrative experience

Customer service experience

Demonstrated decision making, analytical and problem-solving skills.

Demonstrated organization, prioritization and project coordination skills.

Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.

Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniques with associates who may be under stress.

Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.

Experience working with Windows Environment

Company

H&R Block

Glassdoor

3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955

Kansas City, Missouri, USA

10,001+ employees