Ford Motor Company · 21 hours ago

Client Management Engineer – SCCM Operations Lead

United States

Full-time

Remote

Senior Level

5+ years exp

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AutomotiveAutonomous Vehicles

No H1B

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Responsibilities

Lead and manage all SCCM Ops-related work/projects, including SCCM, SQL, CMG, TLS upgrades and quarterly patching of servers. Engage with the latest projects related to Ford’s Modern Desktop initiative (e.g. SCCM Co-Management).

Setup, configure and troubleshoot SCCM Site Servers such as Distribution Points, Management Points, Software Update Points, etc. Configure, analyze and respond to/resolve system outages and performance degradation using Dynatrace and SCOM monitoring tools.

Lead troubleshooting conversations and manage open cases with Microsoft. Maintain a broad understanding of the service components and strategy, and effectively communicate to stakeholders.

Document & update project plans using the team’s Rally board (Features & User Stories); identify and document risks/issues in a timely manner and drive the project work to completion on time as per our commitments to management.

Manage service components throughout their lifecycle. Create product roadmaps and maintain technology component records for applications and infrastructure.

Partner with engineers to complete required security assessments and documentation for products in the Client Management portfolio.

Lead knowledge management efforts for products in the portfolio, including development and upkeep of component knowledge articles.

Expected to work occasional weekends to support SCCM upgrades and maintenance.

Qualification

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SCCM AdministrationProject ManagementActive DirectorySQL ServerWindows Server OSVBScriptPowerShellWindows 10 Support

Required

Bachelor’s degree in Computer Science or other related field

5+ years of experience working as a SCCM Administrator responsible for managing a large-scale/global SCCM server-based infrastructure that supports over 10k Windows-based PCs/Laptops (not a SCCM Console user that deploys software/patches)

SCCM Cloud Management Gateway installation and maintenance

SCCM Application Model Packaging experience

Strong Project Management, team leadership and multi-tasking skills; demonstrated prior experience rolling out a global SCCM infrastructure upgrade using an Agile approach

Programming or scripting experience (VBScript, PowerShell)

Strong knowledge of Active Directory and SQL Server

Advanced knowledge of Windows Server OS

Ability to work independently on assigned tasks with minimal guidance

Strong analytical and problem-solving skills

PC/Laptop-based technical support expertise with Windows 10

Strong organizational and presentation skills

Customer-focused mentality