Seasonal, Associate Relations Advisor - Remote @ H&R Block | Jobright.ai
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Seasonal, Associate Relations Advisor - Remote jobs in Colorado, United States
200+ applicants
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H&R Block · 1 week ago

Seasonal, Associate Relations Advisor - Remote

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Responsibilities

Responsible for associate relations concerns at all levels, by counseling associates and leaders; mediating and resolving disputes between associates and leaders; conducting investigations and audits in accordance with federal, state and/or local employment laws, H&R Block corporate human resources policies and H&R Block Code of Business Ethics and make recommendation for appropriate action.
Responds to associate concerns received via telephone, chat, or e-mails and provide guidance and coaching to leaders and associates regarding employment and work-related concerns.
Provide exceptional customer service while addressing associate and leader’s concern while promoting fair employment practices.
Research or investigate and recommend appropriate resolution for complex associate relations concerns while handling a high case volume in a fast-paced work environment.
Ensures detailed documentation of associate relations issues using the case management system.
Ensures all human resources activities are in compliance with H&R Block values and regulatory guidelines; ensures a consistent application of human resources policies and practices.
Partners with AR leadership, P&C Business Partners or field leaders on escalated issues.
Ensure positive interaction with associates and leaders and help to resolve concerns.
Determine eligibility for associate, tax student, or candidate accommodations and engage in a good-faith interactive process in accordance with the ADA.

Qualification

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HR generalist experienceEmployment law knowledgeWindows-based systemsSalesforceCoaching skills

Required

Bachelor’s degree in business administration, human resources, or other related field or a related discipline in which business knowledge and an understanding of human resources practices are gained
Minimum of five years experience in progress HR generalist responsibility
Extensive knowledge of federal, state and local employment laws
Demonstrated strong communication, coaching, and interpersonal skills with the ability to work effectively with people at all levels of the organization, strong presentation skills
Strong and objective analytical skills, including solid decision-making abilities, good judgment, conflict resolution experience, the ability to make independent decisions, evaluate people, and manage conflicting priorities in a fast-paced environment
Must have internet speed of at least 15 MPBS - Required

Preferred

Minimum of five years of experience preferred in progressive HR generalist or consultant responsibility with extensive knowledge of federal, state, and local employment laws, including reasonable accommodation experience.
Multilingual preferred – English required
Salesforce or other case management systems, preferred.

Benefits

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
The Employee Assistance Program
(virtual) fitness center programs
And the associate discount program
Are automatically enrolled in Business Travel Accident Insurance
And receive Associate Tax Prep benefit

Company

H&R Block

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H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

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Tiffany Mason
CFO and Executive Vice President
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Alan Lowden
Senior Vice President, Chief Information Officer
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Company data provided by crunchbase
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