Kaplan · 19 hours ago
Content Support Specialist, Architecture & Engineering (Part Time)
United States
Part-time
Remote
Entry Level
$28/hr - $33/hr
2+ years exp
Maximize your interview chancesCorporate TrainingEdTech
Hiring Manager
Neisha B
Insider Connection @Kaplan
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Review SME markup against customer-reported error to check for accurate resolution. Spot check to ensure that the rest of the problem contains no errors
Make note of any feedback for SME and share with Content Specialist (FT)
Follow up with SMEs who are overdue returning their errata evaluations/corrections
Send batched errata corrections to typesetter
In cooperation with the Content Specialist, onboard and train new errata SMEs
Occasionally email errata SMEs to assign errata separately from the errata system
Research and organize SME lead sources
Email leads to gauge interest and potentially on-board for current projects, errata, or the general database
Use good communication skills and professional language to accurately represent PPI and the nature & expectations of SME work
As requested by Content Specialists (FT), source SMEs with particular areas of expertise for current projects
Support the Content Specialist (FT) by attending project scope meetings with SME, sending training videos and documents to SME, and, when necessary, providing live 1:1 training to ensure SME understanding of projects tasks & goals
Qualification
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Required
Bachelor’s Degree in English, Communications, Publishing, Engineering, Architecture, or related fields
2 years of experience in Author management, data management, publishing services, technical content
Experience in higher education publishing preferred.
Licensure/subject knowledge in engineering or architecture a plus but not required.
Information Systems: Microsoft Office (Word, PowerPoint, Excel), Google Sheets, Adobe
Excellent interpersonal, written, and verbal communication skills
Deductive reasoning and problem-solving skills, with a strong attention to detail
Ability to change focus and prioritize projects based on organization needs
Team player who likes to support/help and share information
Preferred
Experience recruiting (sourcing, contacting, organizing leads, subject matter experts or independent contractors)
Benefits
Remote work providing flexible work/life balance
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Access to health and wellness benefits new hire eligibility starts day 1 of employment
Access to 401K Savings Plan company match provided after eligibility is met
Employee Discounts enjoy discounts, rewards, and perks on thousands of the brands you love in a variety of categories
Company
Kaplan
Kaplan is a provider of educational services. It is a sub-organization of Graham Holdings.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Ratner
Vice President, Digital Marketing
Recent News
The Malta Business Weekly
2024-03-12
Business Wire
2024-02-21
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