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First Financial Bank Texas · 2 days ago

Call Center CSR III- Customer Service Specialist

Abilene, TX

Full-time

Onsite

Entry, Mid Level

$17/hr - $18/hr

2+ years exp

First Financial Bank Texas is a leading community financial institution seeking talented individuals for the role of Customer Service Specialist. In this position, you will provide first-class service to customers through inbound and outbound calls, addressing inquiries related to bank operations and services while aiming to resolve issues efficiently.

BankingCreditFinancial Services

Responsibilities

As a First Financial Call Center CSR III, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:

Bank operations

Bank Regulations

Transaction processing

Electronic services

Marketing

Promotional activities

Online banking and mobile banking issues

And other inquiries as required by business objectives

Handle and carefully respond to all customer inquiries. 100-200 calls daily

Provide excellent customer service through active listening

Meet and exceed service goals with the proven ability to build and advance customer relationships

Work with confidential customer information and treat it sensitively

Appropriately communicate with customers

Aim to resolve issues on the first call by being proactive in your customer service approach

This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity schedules

Additional responsibilities include:

Identifying customer needs and suggesting appropriate products and services

Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions

Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures

Saturday hours and holiday hours may be a requirement based upon your designated schedule

Incumbent must be able to work flexible hours and/or extended hours as business requires

Most important to this position is promptly answering incoming phone calls, courtesy to customers, accurately identifying customer’s needs, and transferring calls accurately

Uses the Bank phone equipment as well as multiple systems at the same time

Actively participates in the sales and service culture, support the values of the organization and follow established bank policies and procedures

Saturday hours and holiday hours may be a requirement based upon your designated schedule

Incumbent must be able to work flexible hours and/or extended hours as business requires

Qualification

Customer service experienceCall Center experienceWindows applicationsFlexible hoursCommunication skillsProblem solvingRelationship building

Required

Two years of consistent customer service experience, preferably in financial services

Six months of Call Center experience is desirable

Candidate must have a High School diploma or GED

Excellent written / verbal communication and customer service skills

Proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware

Ability to meet training standards is also required

Availability to work various shifts including evenings and weekends

Company

First Financial Bank Texas

First Financial Bankshares, Inc. is recognized as one of the nation's most financially secure banking institutions, with assets totaling $14.3 billion.

Founded in 1890

Abilene, Texas, USA

1001-5000 employees