Snapdocs · 1 day ago

Strategic Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$107K/yr - $183K/yr

5+ years exp

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Comp. & Benefits

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Responsibilities

Serving as a primary point of contact for large, complex accounts, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts

Demonstrated ability to manage a high volume of customer deliverables, such as strategic growth plans, support requests, contracts, data & metrics analysis, project plans, or similar

Ability to drive the client contract renewal & growth process, including strategizing and delivering the ‘first offer’, negotiating gives/takes, and influencing key stakeholders to get to ‘yes’

Project Management - Must excel at managing multiple projects at once, maintaining and executing against action items, communicating status, and executing deliverables on time

Qualification

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Customer relationship managementProject managementData analysis

Required

5+ years in customer-facing roles, with a steady progression toward owning the relationship of large complex accounts

Management consulting, customer success or account management experience required

This is a revenue driven role, prior direct sales experience or being part of a revenue-driving customer success team required.

Serving as a primary point of contact for large, complex accounts, managing both formal engagements (recurring weekly ‘syncs’, QBRs, etc.) and informal contacts

Demonstrated ability to manage a high volume of customer deliverables, such as strategic growth plans, support requests, contracts, data & metrics analysis, project plans, or similar

Project Management - Must excel at managing multiple projects at once, maintaining and executing against action items, communicating status, and executing deliverables on time