200+ applicants

Company

Verint · 4 days ago

Sr. Architect

United States

Full-time

Remote

Senior Level, Lead/Staff

$145K/yr - $190K/yr

10+ years exp

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IT Services and IT Consulting

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Participate in establishing our open CCaaS platform strategy and roadmap.

Design end-to-end CCaaS solutions that align with business needs and direction.

Architect scalable and resilient cloud-based contact center infrastructure.

Leverage unified communications, telephony and contact center technologies and platforms.

Collaborate with go-to-market, product management and engineering to develop comprehensive designs and implement solutions.

Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics.

Collaborate with sales on customer opportunities and provide input on enablement material and demonstrations.

Develop integration strategies with third-party platforms to enhance platform functionality. IPaaS experience a strong plus.

Provide mentorship and guidance to engineering teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

CCaaS solutionsCloud-based solutionsUnified communicationsTelephony protocolsJava

Required

Bachelor’s degree in Computer Science or equivalent experience

Minimum of 10 years in unified communications, telecom or contact centers

Minimum of 5 years’ experience with cloud-based solutions – AWS or Azure strongly preferred

Proven track record of architecting and implementing CCaaS solutions

Proficiency in Java, C/C++, Golang, or .NET

Experience with telephony protocols including SIP, WebRTC, and VoIP

Strong understanding of contact center concepts such as IVR, ACD, CTI, and WFM

Strong communication skills

Demonstrated ability to work in a fast-paced, collaborative environment

Preferred

IPaaS experience a strong plus

Company

Verint

Glassdoor

4.1

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.

Founded in 1994

Melville, New York

5,001-10,000 employees

https://www.verint.com

H1B Sponsorship

Verint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (6)

2021 (12)

2020 (22)