200+ applicants

GitLab · 6 days ago

Senior Manager, UX Research

United States

Full-time

Remote

Senior Level, Lead/Staff

$155K/yr - $331K/yr

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Comp. & Benefits

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Responsibilities

Deliver impactful user research insights to support and enable the GitLab product vision and strategy.

Work collaboratively with Product Designers and Product Managers to understand user behaviours, motivations, attitudes and needs.

Evolve the UX Research team vision and strategy; energise and empower the team to action it.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UX Research leadershipQualitative researchQuantitative researchUser metricsService designResearch operationsStakeholder influenceStrategic business acumenJourney mappingSaaS experience

Required

Demonstrated UX Research leadership experience at the executive level.

Must have experience leading UXR Managers and very senior IC's (Staff+ level).

While you won't be hands on in this role, you must have previous hands on experience and a current, deep understanding of: Qualitative and quantitative research.

Service design, including JTBD and journey mapping.

User metrics (NPS, CSAT, SUS, etc).

Research operations.

Strong experience influencing stakeholders, advocating for critical research/insights to be adopted.

Strong written and verbal communication skills, confident in presenting to C-level executives.

Strategic business acumen - align the company mission with strategic team objectives.