200+ applicants

Company

NinjaOne · 14 hours ago

IT Support Engineer - QA Analyst

Austin, TX

Full-time

Remote

Mid, Senior Level

$75K/yr - $110K/yr

5+ years exp

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Growth Opportunities

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Responsibilities

IT Operations Expertise: dive into our suite of software products and become an in-house expert on our IT software solutions. Help shape the future of MSPs and IT teams by understanding user requirements, scrutinizing product usability, and providing invaluable feedback.

Quality Testing & Troubleshooting: responsible for comprehensive software testing, to guarantee impeccable feature releases. Develop and maintain accurate test plans and ensure compliance across all platforms.

Documentation: create detailed reports on the quality and functionality of software applications after thorough testing. Ensure any defects or issues are documented clearly for the development teams to address.

Continuous Improvement: recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.

Collaboration: work alongside our developers, product managers, and leaders throughout the software development life cycle, ensuring that quality standards are always achieved.

Other duties as needed. Outstanding communication skills.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Manual Quality Assurance TestingScripting LanguagesTechnical IT SupportPostgreSQLSQLMySQLWindowsMacLinuxVirtual MachinesAutomation TestingJiraJira X-RayTCP/IP ProtocolsOutstanding Communication

Required

5+ years of experience in Manual Quality Assurance Testing.

3+ years of experience in Automation Testing.

2+ years of experience scripting in at least one or preferably multiple scripting languages such as PowerShell, Bash, Batch, Python, etc.

5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering is essential.

Previous experience with at least 2 of the 3 operating systems: Windows, Mac or Linux is required. Including an understanding of system settings, the Windows Registry, and other OS foundational aspects.

Experience with computer networks and network equipment setup and management, understanding of network hardware would make you stand out.

Experience working with databases including PostgreSQL, SQL, and MySQL.

Experience setting up and configuring Virtual Machines (VM). A focus on ESXi and Hyper-V will be advantageous.

Experience with Mobile App Testing would make you a standout candidate for our MDM product team.

Experience with TCP/IP protocols, especially SNMP, TCP, UDP, ICMP, DN; will make you a good fit for our network monitoring team.

Experience with Jira and Jira X-Ray extension will make you standout as well.

Engage and collaborate with diverse teams, ensuring feedback is articulated clearly and transformed into actionable insights.

Attention to detail, ensuring that all bugs and inconsistencies go unnoticed.

Ability to think on your feet, coupled with analytical prowess, for identifying, documenting, resolving or escalating issues as they arise.

Outstanding communication skills.