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Alaska Communications · 4 months ago

Enterprise Client Account Manager III (Future Opportunity)

Fairbanks, AK

Full-time

Onsite

Mid Level

4+ years exp

Alaska Communications is committed to customer focus and integrity, and they are seeking a Client Account Manager III. The role involves selling telecommunications products and services, maintaining relationships with strategic accounts, and executing sales strategies to meet revenue objectives.

ConsultingPublic RelationsTelecommunications

Responsibilities

Meet or exceed assigned revenue objectives for a broad array of telecommunications/IT products and services by assisting in the development and execution of strategic sales plans to business customers

Sell Alaska Communications products by analyzing customer needs, analyzing and evaluating new services and equipment, determining potential improvements; identifying appropriate Alaska Communications products to meet needs, developing pricing, presenting to customer; closing and ensuring sales are properly executed and billed

Maintain an ongoing relationship with customers to ensure the Company continues to meet customers’ telecommunications needs and maximizes associated revenue and profits, to include resolving service, product and billing issues; anticipating the changing telecommunications needs and matching with appropriate products and apprising customers of new products and providing recommendations

Manage relationships with all assigned accounts for the purpose of maintaining current revenue streams, and capitalizing on new revenue opportunities

Have thorough understanding of customer markets, growth opportunities, business processes, and strategies. Have a competent knowledge of Alaska Communications products and services and Alaska Communications competitive advantage. Uses this knowledge to present tailored business solutions to facilitate attainment of revenue, account retention and product sales targets

Target strategic accounts for business development. Develop leads for potential customers through community events, professional organizations, professional contacts and other appropriate means

Prepare estimates and bids that meet specific customer needs. Negotiate details of contracts and payments, and prepare sales contracts and order forms

Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support

Develop and maintain collaborative relationships with internal employees. Takes a leadership role to improve processes that will enhance customer satisfaction and/or increase company profitably

Prepare analysis of accounts for management as scheduled or requested. Identify opportunities, competitive threats and industry trends

Consistently update detailed customer profiles, sales activities and contact information

Perform other duties as assigned and complete projects not specified in this job description

Qualification

Sales AbilityBusiness AcumenTelecommunications ExperienceTechnical AptitudeMicrosoft Office SuiteRelationship BuildingAccountabilityAssertivenessCustomer FocusedCommunications Skills

Required

Bachelor's degree in Business Administration, Marketing, or closely related field. Equivalent education, experience and training may be substituted for the degree requirement on a year for year basis

Four (4) years of progressive sales experience to include selling products/services to mid/major sized business customers. Experience in the following areas may be substituted on a year for year basis. Sales Team Management experience, Profit and Loss Management experience, Technical Product/Sales Training and Vendor Relationship Management may be substituted on a year for year basis

Customer Focused - Keeping customer interests paramount and providing a positive customer experience is key to success achieved through a commitment to customer service that creates customer loyalty and retention

Accountability - Ability to accept responsibility and account for his/her actions

Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a products, services, or ideas

Relationship Building - Ability to effectively build relationships with customers and co-workers

Technical Aptitude - Ability to quickly learn and use complex systems and applications

Business Acumen – Ability to grasp and understand business concepts and issues, effective at decision making, able to forecast sales accurately and analyze financial information

Communications skills – Ability to communicate (written/verbal/aural) with a high degree of professionalism

Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to professionally defend a position or idea

Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access, Power Point and Outlook

Valid driver's license is required