Okta · 2 days ago
Senior Technical Account Manager, Enterprise East
United States
Full-time
Remote
Senior Level, Lead/Staff
$144K/yr - $216K/yr
7+ years exp
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Responsibilities
Advise customers on best practices and product adoption in a post-sales capacity
Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely midmarket, consisting of a large portfolio of accounts
Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
Maintain focus on increasing subscription adoption, customer satisfaction and retention
Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
Take and respond to reactive questions from Customer Success Managers
Establish strong personal relationships on key accounts with decision-makers and stakeholders
Participate in content creation for both internal and external enablement of staff and customers
Qualification
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Required
7+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
Working proficiency in the following core IAM areas: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role
Understanding of common software development practice. Understanding of identity and surrounding technologies.
Strong business acumen, history of success owning enterprise segment customer relationships and escalations
Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
Ability to track and influence customer behavior and health metrics across a portfolio of accounts
This position will be located remotely but requires you reside and work in the Eastern time zone and will have some travel required (under 25% of time)
This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.
BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required
Preferred
Familiarity with IAM solution providers is strongly desired.
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
5,001-10,000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (80)
2022 (160)
2021 (182)
2020 (118)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Sequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO· nasdaq:OKTA
2017-03-30Secondary Market· Undisclosed
Leadership Team
Angela Grady
EVP & Chief of Staff to the CEO
Todd McKinnon
CEO & Co-Founder
Recent News
2024-11-01
Small Business Trends
2024-10-27
Company data provided by crunchbase
