HiveMQ · 3 days ago

Senior Technical Account Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

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Responsibilities

Increase our customers' trust in and success with the HiveMQ Platform

Proactively help customers with current and future challenges by demonstrating how various products and services can be best utilized.

Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products.

Internally representing the customer’s voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers.

Work in close collaboration with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves, keeping our ease of use promise

Qualification

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Technical supportArchitectural designEnterprise account supportCross-functional project managementDistributed systemsCloud architectureEnglish writing skills