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Company

SCS Global Services · 3 days ago

Technical Manager, RSPO

United States

Full-time

Remote

Senior Level, Lead/Staff

$61K/yr - $83K/yr

10+ years exp

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Responsibilities

Establish staff and contractor qualifications and ensure ongoing compliance with auditor requirements

Lead or support program meetings, calibration activities, and trainings

Manage technical staff and support in review of complex issues and ensure consistency of interpretation among staff and contractors

Develop and submit comments on normative standards or other documents

Responsible for recruitment and hiring of staff or contractors to ensure sufficient operational capacity

Evaluate and calibrate staff and contractor performance and provide feedback

Support/provide initial and ongoing training for technical program staff

Delegate audit assignments and internal responsibilities of auditing team

Support Program Manager with other initiatives as needed

Maintain ongoing and thorough understanding of relevant RSPO standards, guidance documents and accreditation requirements

Support Program Manager in external program compliance and nonconformity resolution

Handle program complaints and investigations

Manage client adverse actions, appeals, mediation, and compliance review

Ensure program procedures and documents comply with accreditation standards

Conduct audits and/or site inspections as needed in relevant scopes/schemes using appropriate checklists, forms, and tools

Maintain positive client relationships and respond to client inquiries and concerns

Conduct final technical reviews and issue certification decisions where secondary approval is required

Develop and implement procedures to increase quality and efficiency of audit and certification services

Develop work instructions, internal guidance, and staff training materials

Lead internal and external audit process and ensure findings issued to the program are resolved

Develop and maintain program procedures and documents in compliance with quality system guidelines

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

RSPO certificationISO 9001 2008ISO 14001ISO 45001Lead Auditor qualificationProgram ManagementTechnical ManagementData collectionData managementFluency in EnglishFluency in SpanishMicrosoft Office SuiteAdvanced Excel skillsTechnical writing

Required

Bachelor's Degree in a related field

10+ years of experience in RSPO certification

5+ years in a technical capacity working in RSPO certification and familiarity with ISO 9001:2008, ISO 14001, and/or ISO 45001 quality systems, or other applicable industry standards

2+ years of experience in Program Management, Technical Management, Lead Evaluator, or similar

Experience in quantitative and qualitative data collection and analysis

Formal training and advanced understanding of RSPO certification standards including Lead Auditor qualification for RSPO Principles and Criteria (P&C) and RSPO Supply Chain

Excellent technical writing, observation, and data management skills

Strong communication skills with demonstrated abilities in critical analysis

Fluency in English and Spanish with experience that involves professional and technical verbal and written communication

Ability to complete time-sensitive projects and to provide realistic deadlines

Excellent organizational skills and strong attention to detail

Initiative and ability to work independently, responsive and adaptive to team environment

Proficient in Microsoft Office Suite with advanced skills in Excel, and other relevant software