Vertex Inc. · 2 days ago
Senior Manager - Production Support
United States
Full-time
Remote
Senior Level, Lead/Staff
6+ years exp
Maximize your interview chancesComplianceDocument Management
Insider Connection @Vertex Inc.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Manage and mentor a team of senior engineers, guiding them to design, deploy, and maintain cloud infrastructure solutions that support our business objectives.
Shape and evolve our cloud strategy, ensuring it aligns with broader business goals and leverages the latest technologies for scalability and efficiency.
Champion automation initiatives across the infrastructure, using tools like GitHub Actions, Ansible, Terraform, and Cloud-Init to drive operational excellence.
Lead the team in building and maintaining systems on AWS, Azure, and GCP. You’ll be responsible for ensuring high availability, performance, and security of services like EC2, RDS, DynamoDB, S3, and more.
Oversee the use of Infrastructure as Code (IaC) practices to automate deployments and ensure consistency across Linux and Windows environments.
Manage a portfolio of projects aimed at improving infrastructure performance and reliability. You’ll prioritize initiatives based on business impact and collaborate with technical program managers to ensure on-time, on-budget delivery.
Lead the team in Agile methodologies, including SAFE, Scrum, and stand-ups, ensuring backlog grooming and direct collaboration with program managers to deliver results.
Work closely with Product Management, Program Management, and Customer Success to deliver seamless cloud infrastructure solutions that support high-quality customer experiences.
Ensure clear, consistent communication with both internal and external stakeholders, keeping them informed on the status of infrastructure projects and support initiatives.
Continuously analyze and improve critical service paths to eliminate bottlenecks and enhance the performance of our cloud services.
Ensure that production services meet or exceed internally and externally prescribed SLAs and OLAs, with a focus on performance, availability, and incident/problem resolution.
Support and coach team members in their career development, fostering a culture of learning and innovation.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Extensive experience leading teams of senior engineers to design, deploy, and manage cloud infrastructure on platforms like AWS, Azure, and GCP.
Deep knowledge of AWS services (Elastic Load Balancers, EC2, RDS, DynamoDB, S3, Lambda), as well as experience with other cloud platforms such as Azure and GCP.
Proficiency in GitHub Actions, Ansible, Terraform, and Cloud-Init to deliver Infrastructure as Code and automate infrastructure management.
Strong understanding of Agile practices, including SAFE and Scrum, with experience in backlog grooming, story pointing, and collaborating with Technical Program Managers.
6+ years of experience managing cloud infrastructure teams, with a focus on delivering automated, scalable solutions.
Bachelor’s degree in a relevant field or equivalent experience.
A track record of success in delivering projects on time, within budget, and aligned with business objectives.
Preferred
Experience with full-stack cloud engineering on AWS, including database services like Aurora and DynamoDB.
Certifications in AWS, Azure, or DevOps (e.g., AWS Certified Solutions Architect, Microsoft Certified DevOps Engineer, or Terraform Associate).
Company
Vertex Inc.
The rapid changes taking place in today’s global business, technology, and regulatory environments are having a compounding effect on the complexity of indirect tax management and putting more pressure on the corporate tax function than ever before.
1,001-5,000 employees
H1B Sponsorship
Vertex Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2022 (13)
2021 (9)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$345M2024-04-23Post Ipo Debt· $345M
2020-07-29IPO· nasdaq:VERX
Leadership Team
David DeStefano
Chairman & CEO
Recent News
GlobeNewswire News Room
2024-11-06
2024-11-04
2024-11-04
Company data provided by crunchbase
