200+ applicants

Company

TrueCar, Inc. · 3 days ago

Dealer Performance Manager - Western U.S.- Field-Based

United States

Full-time

Remote

Mid Level

$100K/yr - $127K/yr

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Responsibilities

Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring consistent engagement with dealers.

Advocate for dealer success to reduce churn and problem-solve issues.

Onboard, train and support dealer accounts using standard practices developed to provide efficient support for a book of business.

Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.

Work collaboratively with the Dealer Operations team to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.

Establish and maintain strong relationships with dealer senior leaders, decision-makers and users of TC platform at dealerships.

Monitor and resolve dealer escalations with all involved functional areas, including Dealer Service leadership and Dealer Operations teams, to assure approval and success. Support and lead resolution of challenges where required.

Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.

In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products.

Support a team environment with strong morale, and positive energy, anchored on goals.

Report and record all activity notes within Salesforce and communicate properly with applicable team members.

Support in the management of account receivables for assigned accounts.

Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.

Develop trusting relationships and open communication, accepting feedback (up and down).

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Relationship ManagementConsultative SellingSalesforceAutomotive Industry ExperienceClient ServiceData InterpretationTeam Environment SupportTechnical Content Presentation

Required

Demonstrated success in relationship management in the automotive industry

Tech-savvy with the ability to understand, interpret and present data with a consultative approach

The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems

Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes

Proven track record of excellent client service

Expertise in interfacing with client contacts at various levels of leadership

Demonstrated ability to effectively present information including complex technical content and respond to client requirements/requests with a sense of urgency

Ability to understand client standards and requirements pertaining to offered products, features, and capabilities

Ability to communicate client requirements and methodologies to the internal organization to ensure alignment

High integrity, self-starter, strong work ethic, with a high level of energy

Ability to travel domestically up to 25% of the time

Preferred

Experience with Salesforce or other Customer Relationship Management tool utilization is a plus

Automotive retail dealership experience is a plus

Benefits

100% employer-paid health/vision/dental premium

401k with company contribution

Equity

A wellness stipend program

A learning & development reimbursement program

Flexible PTO policy

Generous PTO accrual policy

14 company-paid holidays

2 floating holidays

Company

TrueCar, Inc.

Glassdoor

3.5

Founded in 2005, TrueCar has built a trusted brand and a strong reputation for providing consumers with useful tools, research, market context, and pricing transparency as they embark on their car-buying journey.

Founded in 2005

Santa Monica, California, USA

201-500 employees

http://truecar.com

H1B Sponsorship

TrueCar, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (16)

2021 (19)

2020 (14)