96 applicants

Company

Anthology Inc · 13 hours ago

Application Consultant, D365 CRM

United States

Full-time

Remote

Entry, Mid Level

$76K/yr - $90K/yr

2+ years exp

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Higher Education

H1B Sponsor Likely

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Responsibilities

Serving as the primary customer contact relative to service delivery needs and Management

Understanding customer business objectives and managing service delivery expectations

Facilitating and coordinating customer and internal stakeholder communication

Serving as the Application Administrator and a Subject Matter Expert for Anthology Reach and Raise products

Configuring, integrating and developing Anthology Reach and Raise business solutions

Assisting business owners in translating concepts and requests to written requirement

Providing problem resolution for end users, including research on various data and reporting issues, collaborates to gain input on potential solutions

Recommending system configurations and proposes business solutions where appropriate

Developing, coordinating, and implementing plans to test processes during system/process development including quality assurance testing

Evaluating upcoming Microsoft Dynamics 365 CRM and Anthology Reach/Raise releases and recommending the use of new features

Communicating the status of releases, major projects, and ongoing Anthology activities to relevant stakeholders

Performing ad-hoc system training as needed

Driving escalated Product support tickets to resolution by coordinating with appropriate internal teams

Participating in training and development opportunities to enhance knowledge of the Anthology Reach and Raise products and consulting practices

Documenting customer interactions, solutions provided, and relevant information to support project documentation and knowledge sharing

Contributing to process improvement initiatives to enhance the efficiency and effectiveness of customer engagements

Creating and updating Salesforce cases for activity management

Following existing initiative plans or templates, contributing to and coordinating weekly activity reports and communication

This role requires occasional travel

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft DynamicsPower PlatformMS SQL ServerTechnical supportBusiness analysisHTMLJavaScriptMS SSRSPower BICRM softwareHigher Education experienceMS Dynamics HigherEd AcceleratorMicrosoft Power Platform + Dynamics 365 Core certificationFluency in English

Required

Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field or equivalent experience

2-5 years of experience working with Microsoft Dynamics

Strong communication and interpersonal skills

Executive/Senior Management communication experience

Demonstrating strong analytical and logical thinking skills

Ability to work independently and with cross-functional global teams

Ability to thrive in a fast-paced environment and have a positive attitude

Ability to manage and prioritize multiple tasks

Ability to learn and adapt quickly to working with new technologies

Excellent troubleshooting and problem-solving skills

Excellent written and oral communication skills

Proven effective listening skills

Ability to influence, negotiate, and build consensus

Fluency in written and spoken English

Preferred

Technical support or system administration experience

Experience with MS SQL Server scripting or building SSIS packages

Power Platform experience (PowerApps, Power BI, Power Automate)

Business analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems

Experience working with Microsoft Dynamics 365 (CRM) and Power Platform or other CRM software

Experience with MS SSRS and Power BI

Microsoft Power Platform + Dynamics 365 Core certification

Higher Education industry experience

Knowledge of MS Dynamics HigherEd Accelerator

Experience with HTML and JavaScript

Company

Anthology Inc

Glassdoor

3.6

Providing dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

Founded in 2020

Boca Raton, Florida, USA

1,001-5,000 employees

https://www.anthology.com/

H1B Sponsorship

Anthology Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (12)

2020 (2)