CyberArk · 6 days ago

Escalation Engineer

Newton, MA

Full-time

Remote

Mid Level

$85K/yr - $120K/yr

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Cloud SecurityCyber Security

Growth Opportunities

No H1B

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Responsibilities

Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services

Drive customer communication during critical events

Drive projects that improve support-related processes and our customers’ technical support experience

Learn and use groundbreaking technologies

Apply advanced troubleshooting techniques to provide unique solutions to our service

Interact with leading engineers across the company

Reproduce and resolve customer issues

Write tutorials and other technical articles for the CyberArk’s community

Problem solver who enjoys being challenged

Passionate about solving customer facing issues

Self-learner, with great technical skills and high attention to details

Courageous enough to deep dive into a big project, loves troubleshooting and able to perform efficient root cause analysis

Eager to work and collaborate with support and customers to troubleshoot and solve issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud/SaaS environmentPythonAWS LambdaAWS SQSAWS SNSAWS EventBridgeAzureGCP (IAM security models)DynamoDb (NoSQL)OpenSearch/ElasticSearchDatadogAWS CloudWatch