Acentra Health · 10 hours ago
Customer Service Representative (Remote)
Tampa, FL
Full-time
Remote
Entry Level
$15.85/hr - $18.20/hr
2+ years exp
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Responsibilities
Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)
Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
Interacts with hospitals, physicians, beneficiaries, or other program recipients
Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
Meets or exceeds standards for call volume and service level per department guidelines
Initiates files by collecting and entering demographic, provider, and procedure information into the system
Serves as liaison between the Review Supervisors and external providers
Maintains logs and documents disposition of incoming and outgoing calls
Qualification
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Required
High School diploma or equivalent
2+ year's customer service/telephone experience in a similar call center environment and/or industry
Must have ability to effectively communicate with team members and external customers
Must have ability to research and resolve issues related to Medicaid program and service eligibility
Bilingual (Spanish/English)
Preferred
Previous experience in the medical office or other medical setting preferred
General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
Knowledge of CPT and HCPCS codes preferred
PC proficiency to include Microsoft Office Suite
Experience with Microsoft programs
Benefits
Comprehensive health plans
Paid time off
Retirement savings
Corporate wellness
Educational assistance
Corporate discounts
Company
Acentra Health
Acentra Health is a provider of clinical services and technological solutions to government healthcare organizations.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-09Acquired· by The Carlyle Group
Leadership Team
Grant Christie
Senior Vice President, Market Strategy and Solutions
Ryan Bosch
Executive Vice President, Chief Health and Informatics Officer
Company data provided by crunchbase
