113 applicants

This job has closed.

Company

Amazon Web Services (AWS) · 3 weeks ago

Cloud Support Engineer - Developer and Mobile Services

Dallas, TX

Full-time

Hybrid

Entry Level

$71K/yr - $159K/yr

1+ years exp

Maximize your interview chances

ComputerConsulting

Actively Hiring

Insider Connection @Amazon Web Services (AWS)

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.

You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.

You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.

You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.

You will act as interviewer in hiring processes, and coach/mentor new team members.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Troubleshooting technical systemsSoftware development experienceTechnical support experienceSystem administrationLinuxWindowsDatabase enginesDatabase troubleshootingHA & DR topologiesDistributed computingServerless technologiesCloud computingCloud security conceptsUNIX ShellPythonRRubyGO.NET (C#)JavaScriptAWS IoTAI technologies

Required

Experience troubleshooting and debugging technical systems

1+ years of software development, or 1+ years of technical support experience

Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional experience and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).

Knowledge or experience with database engines: MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora.

Knowledge or experience with database troubleshooting, administering database engines, and HA & DR topologies for databases.

Preferred

Understanding of distributed computing environments.

Exposure to serverless technologies such as Lambda, API Gateway, AWS IoT, or mobile and messaging technologies or AI (artificial intelligence) related technologies.

Understanding and/or experience with cloud computing and security concepts with any cloud platforms (AWS, Azure, Google Cloud).

Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

Company

Amazon Web Services (AWS)

Glassdoor

3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10,001+ employees