Amazon Web Services (AWS) · 1 year ago
Cloud Support Engineer - Developer and Mobile Services
Dallas, TX
Full-time
Hybrid
Entry Level
$71K/yr - $159K/yr
1+ years expAmazon Web Services (AWS) is a leading cloud platform that provides technical support to customers globally. As a Cloud Support Engineer, you will leverage cloud technologies to assist customers, improve support processes, and mentor new team members.
ConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue
You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others
You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services
You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies
You will act as interviewer in hiring processes, and coach/mentor new team members
Qualification
Required
Experience troubleshooting and debugging technical systems
1+ years of software development, or 1+ years of technical support experience
Bachelor's degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional experience and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
Knowledge or experience with database engines: MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora
Knowledge or experience with database troubleshooting, administering database engines, and HA & DR topologies for databases
Preferred
Understanding of distributed computing environments
Exposure to serverless technologies such as Lambda, API Gateway, AWS IoT, or mobile and messaging technologies or AI (artificial intelligence) related technologies
Understanding and/or experience with cloud computing and security concepts with any cloud platforms (AWS, Azure, Google Cloud)
Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-07
2026-01-07
2026-01-07
Company data provided by crunchbase